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Solved Archived

Firefox crashes

FredMcD replied
bushbeans

bp-55627ae8-22ac-41b2-b360-c47582150621 bp-a6d789e0-d9f9-44d1-8058-4fb302150621

Hello,

I've recently started experiencing crashes on webpages. I believe it is linked to Flash (or HTML5?) media (i.e., playing a video on YouTube and Facebook).

I uninstalled Flash completely and the problem still exists. I also uninstalled, cleaned registry/old files, and reinstalled Firefox. None of this has fixed the problem. It still crashes in Safe Mode.

Prior to experiencing these crashes I did not make any changes to Firefox or my system.

bp-55627ae8-22ac-41b2-b360-c47582150621 bp-a6d789e0-d9f9-44d1-8058-4fb302150621 Hello, I've recently started experiencing crashes on webpages. I believe it is linked to Flash (or HTML5?) media (i.e., playing a video on YouTube and Facebook). I uninstalled Flash completely and the problem still exists. I also uninstalled, cleaned registry/old files, and reinstalled Firefox. None of this has fixed the problem. It still crashes in Safe Mode. Prior to experiencing these crashes I did not make any changes to Firefox or my system.

All Replies (2)

Chosen Solution

Ahem...

Restarted computer, and the problem seems to be solved. Herp derp.

Try this for maintenance;

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration