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convert from POP to IMAP

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by johnah

johnah
johnah
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I have followed the recommended procedure but when I try to create the IMAP account I get an error saying "Username or password is incorrect" and I am unable to proceed. That can't be right because the password is correct; I've checked it very carefully and the email account works perfectly well. Am I doing something wrong or can I force the issue?

I have followed the recommended procedure but when I try to create the IMAP account I get an error saying "Username or password is incorrect" and I am unable to proceed. That can't be right because the password is correct; I've checked it very carefully and the email account works perfectly well. Am I doing something wrong or can I force the issue?

Chosen solution

Is the username correct? You get the same error message if that one is wrong, or the wrong format.

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All Replies (2)

finitarry
finitarry
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Chosen Solution

Is the username correct? You get the same error message if that one is wrong, or the wrong format.

johnah
johnah Question owner
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I should have said that username and password were correct. I tried again today (20/6/2015) and, at the second attempt, it worked because I changed (manually) the name of Google's server to that of my ISP (Virgin). All working now!

Strange, because Google manages email for Virgin.