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Firefox crashes

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Firefox 38.0.5 Crash Report [@ hang | libsystem_kernel.dylib@0x177ba ] Search Mozilla Support for Help ID: b9fefb3c-cd6a-461d-a10d-2b8db2150612 Signature: hang | libsystem_kernel.dylib@0x177ba

Adobe Flash player Crashes

Firefox 38.0.5 Crash Report [@ hang | libsystem_kernel.dylib@0x177ba ] Search Mozilla Support for Help ID: b9fefb3c-cd6a-461d-a10d-2b8db2150612 Signature: hang | libsystem_kernel.dylib@0x177ba Adobe Flash player Crashes

Chosen solution

https://crash-stats.mozilla.com/report/index/b9fefb3c-cd6a-461d-a10d-2b8db2150612

This is strange. Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0

But the crash report also shows; FlashPlayer-10.6

These were also flagged;

libsystem_kernel.dylib =  ? Word for Mac

CFNetwork = CoreServices umbrella framework


Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.007.20033
  • Provides information about the default web browser
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Version 5.41.0.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Picasa plugin.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 18.0 r0
  • 5.1.40416.0

Application

  • Firefox 38.0.5
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.5/Darwin/en-US/

Extensions

  • Split Pannel 1.00.1-signed (splitpannel@max.max)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x a26
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Intel Inc. -- Intel HD Graphics 5000 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

I understand that Firefox is crashing using the Flash plugin and that there is an issue with "not accepting amd64 architecture"

Please make sure of the following:

  1. Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    fpSettings1.PNG
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.


Next Try: Adobe Flash plugin has crashed - Prevent it from happening again

I understand that Firefox is crashing using the Flash plugin and that there is an issue with "not accepting amd64 architecture" Please make sure of the following: # Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See [[Flash Plugin - Keep it up to date and troubleshoot problems|this article]] for more information on using the Flash plugin in Firefox). To disable hardware acceleration in Flash Player: #Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page]. #Right-click on the Flash Player logo on that page. #Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open. # Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/> # Remove the check mark from '''Enable hardware acceleration'''. # Click '''Close''' to close the Adobe Flash Player Settings Window. # Restart Firefox. This [http://www.adobe.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has more information on Flash Player hardware acceleration, if you're interested. Next Try: [[Adobe Flash plugin has crashed - Prevent it from happening again]]
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Chosen Solution

https://crash-stats.mozilla.com/report/index/b9fefb3c-cd6a-461d-a10d-2b8db2150612

This is strange. Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0

But the crash report also shows; FlashPlayer-10.6

These were also flagged;

libsystem_kernel.dylib =  ? Word for Mac

CFNetwork = CoreServices umbrella framework


Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html

https://crash-stats.mozilla.com/report/index/b9fefb3c-cd6a-461d-a10d-2b8db2150612 This is strange. Your System Details shows; Installed Plug-ins Shockwave Flash 18.0 r0 But the crash report also shows; FlashPlayer-10.6 These were also flagged; libsystem_kernel.dylib = ? Word for Mac CFNetwork = CoreServices umbrella framework ------------------------- Flash: Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''Version 18.0.0.160<br>https://www.adobe.com/products/flashplayer/distribution3.html'''

Question owner

FredMcD, thanks for your suggestion. I think it has worked.

FredMcD, thanks for your suggestion. I think it has worked.