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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

StevenLove
StevenLove
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Hello, My Firefox was running slow and someone at time warner cable suggested I remove cookies, clear cash, and all history. While trying those actions FireFox got stuck and I get a spinning wheel and have to force quit because it is not responding. Every time I open FireFox now it gives me the option to restore or close. No matter what option I choose, it give me the spinning wheel after I make the choice and then will not respond.

I have tried to trash all versions of FireFox I can find. I download a new version. I go through the same process and the exact problem still persists. I even tried downloading an older version of FireFox and I still get the exact problem.

I have attached the only image I can. I can not get past the image I am sharing.

Please help if you can. I prefer using FireFox to all other browsers.

Thank you!

Hello, My Firefox was running slow and someone at time warner cable suggested I remove cookies, clear cash, and all history. While trying those actions FireFox got stuck and I get a spinning wheel and have to force quit because it is not responding. Every time I open FireFox now it gives me the option to restore or close. No matter what option I choose, it give me the spinning wheel after I make the choice and then will not respond. I have tried to trash all versions of FireFox I can find. I download a new version. I go through the same process and the exact problem still persists. I even tried downloading an older version of FireFox and I still get the exact problem. I have attached the only image I can. I can not get past the image I am sharing. Please help if you can. I prefer using FireFox to all other browsers. Thank you!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See: