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Firefox 38.0.1 crashes when opening gmail

Posted

As of today, after firefox grabbed the 38.0.1 update, it always crashes when I open up gmail. Presumably this is on the GoogleTalkPlugin. Independently of this, firefox also always crashes when trying to play any Vimeo video or SoundCloud audio. This has been going on since 37.x; I have been using firefox in a crippled mode by just avoiding webpages that have Vimeo or SoundCloud embedded (although that itself is an annoyance). With gmail unusable though, I am dead in the water.

Here are the last couple of crash report ids: bp-578d7064-e126-4413-8e9f-82d3a2150519 05/19/2015 11:08 AM bp-66d56b45-c6db-4b97-a1d5-a28832150429 04/29/2015 11:24 AM

Starting firefox in safe mode causes the same crash. Last few log lines in the console are:

(firefox:27889): GStreamer-CRITICAL **: gst_plugin_feature_get_name: assertion `GST_IS_PLUGIN_FEATURE (feature)' failed [NPAPI 27954] ###!!! ABORT: Aborting on channel error.: file /builds/slave/rel-m-rel-l64_bld-000000000000/build/ipc/glue/MessageChannel.cpp, line 1584 [NPAPI 27954] ###!!! ABORT: Aborting on channel error.: file /builds/slave/rel-m-rel-l64_bld-000000000000/build/ipc/glue/MessageChannel.cpp, line 1584

Please let me know if you need more information.

As of today, after firefox grabbed the 38.0.1 update, it always crashes when I open up gmail. Presumably this is on the GoogleTalkPlugin. Independently of this, firefox also always crashes when trying to play any Vimeo video or SoundCloud audio. This has been going on since 37.x; I have been using firefox in a crippled mode by just avoiding webpages that have Vimeo or SoundCloud embedded (although that itself is an annoyance). With gmail unusable though, I am dead in the water. Here are the last couple of crash report ids: bp-578d7064-e126-4413-8e9f-82d3a2150519 05/19/2015 11:08 AM bp-66d56b45-c6db-4b97-a1d5-a28832150429 04/29/2015 11:24 AM Starting firefox in safe mode causes the same crash. Last few log lines in the console are: (firefox:27889): GStreamer-CRITICAL **: gst_plugin_feature_get_name: assertion `GST_IS_PLUGIN_FEATURE (feature)' failed [NPAPI 27954] ###!!! ABORT: Aborting on channel error.: file /builds/slave/rel-m-rel-l64_bld-000000000000/build/ipc/glue/MessageChannel.cpp, line 1584 [NPAPI 27954] ###!!! ABORT: Aborting on channel error.: file /builds/slave/rel-m-rel-l64_bld-000000000000/build/ipc/glue/MessageChannel.cpp, line 1584 Please let me know if you need more information.

Chosen solution

That looks like an issue with GStreamer. You could test this by toggling media.gstreamer.enabled to false on the about:config page.

Make sure that you have the latest GStreamer updates and consider updating your Linux version if this version is older or no longer supported.

Read this answer in context 4

Additional System Details

Installed Plug-ins

  • DivX Web Player version 1.4.0.233
  • Version: 4.4.2.0
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • The IcedTea-Web Plugin executes Java applets.
  • The Totem 2.30.2 plugin handles video and audio streams.
  • Shockwave Flash 11.2 r202
  • Version 1.0.6 Goldeneye, copyright 1996-2007 The VideoLAN Teamhttp://www.videolan.org/
  • This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.

Application

  • Firefox 38.0.1
  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.1/Linux/en-US/

Extensions

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • IMDB Search 1.0 ({c4080853-c699-4120-b8e0-618bff8a4474})
  • Ubuntu Firefox Modifications 2.6 (ubufox@ubuntu.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA Corporation -- GeForce GT 620/PCIe/SSE2
  • adapterDeviceID: GeForce GT 620/PCIe/SSE2
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: NVIDIA Corporation
  • driverDate:
  • driverVersion: 4.4.0 NVIDIA 331.20
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 3
  • webglRenderer: NVIDIA Corporation -- GeForce GT 620/PCIe/SSE2
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Helpful Reply

GoogleTalkPlugin is a red herring. Disabling all plugins GoogleTalk related (including GT Video Accelerator and GT Video Renderer) still causes firefox to crash as soon as gmail loads.

Error in console is still: Aborting on channel error.

GoogleTalkPlugin is a red herring. Disabling all plugins GoogleTalk related (including GT Video Accelerator and GT Video Renderer) still causes firefox to crash as soon as gmail loads. Error in console is still: Aborting on channel error.

Helpful Reply

I went back to 36.0 and all the crashes go away (gmail, SoundCloud, Vimeo). It is definitely something in the 37.0/38.0 updates that is causing the crashes.

I went back to 36.0 and all the crashes go away (gmail, SoundCloud, Vimeo). It is definitely something in the 37.0/38.0 updates that is causing the crashes.
cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157308 answers

Chosen Solution

That looks like an issue with GStreamer. You could test this by toggling media.gstreamer.enabled to false on the about:config page.

Make sure that you have the latest GStreamer updates and consider updating your Linux version if this version is older or no longer supported.

That looks like an issue with GStreamer. You could test this by toggling media.gstreamer.enabled to false on the <b>about:config</b> page. Make sure that you have the latest GStreamer updates and consider updating your Linux version if this version is older or no longer supported.

Question owner

Toggling media.gstreamer.enabled to false totally works, thanks!

Toggling media.gstreamer.enabled to false totally works, thanks!