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Thunderbird freezes up, locks up, or hangs often and seemingly at random

Posted

I'm running Thunderbird 31.6.0 on Windows 8.1.

Problem: many "hang-ups" or "Freezing". This happens often. Program is listed as "not responding" in the task manager. If I wait, often as long as 5 minutes, it usually comes back.

It seems to happen at random, sometimes when I click to read an email, sometimes while typing, and other times when i'm not even using the program (I try to switch over to it, and discover it's locked up.)

  • I get no error messages
  • This seems to happen at random
  • My internet connection is fine, and is still operational while Tbird is frozen up
  • My email accounts come from my own server. I have 4-5 accounts and run them as imap, with SSL
  • I have a few add-ons, should be listed below
  • I have no third-party firewall or virus program, only what comes with Windows 8.1.
  • Checking and sending email works fine (everything works fine) except when the program is locked up

Help/Troubleshooting information:



 Application Basics
   Name: Thunderbird
   Version: 31.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20150330093429
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
    (removed imap account info)
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     (removed imap account info)
   account4:
     ((removed imap account info)
   account5:
     (removed imap account info)
 Crash Reports
 Extensions
   Enigmail, 1.8.2, true, {847b3a00-7ab1-11d4-8f02-006008948af5}
   Manually sort folders, 1.1, true, tbsortfolders@xulforum.org
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.6.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1426691527
     mailnews.database.global.datastore.id: 48d3e856-307b-4c06-9ccf-5e739e135f3
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.cookieBehavior: 2
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1431101293
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     plugin.state.np_wtapp: 0
     plugin.state.npbattlelog: 0
     plugin.state.npgoogleupdate: 0
     plugin.state.npintelwebapiipt: 0
     plugin.state.npintelwebapiupdater: 0
     plugin.state.npitunes: 0
     plugin.state.npvlc: 0
     plugin.state.npwlpg: 0
     privacy.donottrackheader.enabled: true
     security.default_personal_cert: Select Automatically
 Graphics
     Adapter Description: Intel(R) HD Graphics 4600
     Vendor ID: 0x8086
     Device ID: 0x0416
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.3574
     Driver Date: 4-23-2014
     Adapter Description (GPU #2): NVIDIA GeForce GTX 850M
     Vendor ID (GPU #2): 0x10de
     Device ID (GPU #2): 0x1391
     Adapter RAM (GPU #2): 2048
     Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version (GPU #2): 9.18.13.4752
     Driver Date (GPU #2): 2-5-2015
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.3.9600.17415)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
     WebGL Renderer: false
     GPU Accelerated Windows: 2/2 Direct3D 10
     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 1
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.6
     4.10.6
     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS Util
     3.16.2.3
     3.16.2.3
     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
I'm running Thunderbird 31.6.0 on Windows 8.1. Problem: many "hang-ups" or "Freezing". This happens often. Program is listed as "not responding" in the task manager. If I wait, often as long as 5 minutes, it usually comes back. It seems to happen at random, sometimes when I click to read an email, sometimes while typing, and other times when i'm not even using the program (I try to switch over to it, and discover it's locked up.) * I get no error messages * This seems to happen at random * My internet connection is fine, and is still operational while Tbird is frozen up * My email accounts come from my own server. I have 4-5 accounts and run them as imap, with SSL * I have a few add-ons, should be listed below * I have no third-party firewall or virus program, only what comes with Windows 8.1. * Checking and sending email works fine (everything works fine) except when the program is locked up Help/Troubleshooting information: ----------------------------- Application Basics Name: Thunderbird Version: 31.6.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150330093429 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: (removed imap account info) account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: (removed imap account info) account4: ((removed imap account info) account5: (removed imap account info) Crash Reports Extensions Enigmail, 1.8.2, true, {847b3a00-7ab1-11d4-8f02-006008948af5} Manually sort folders, 1.1, true, tbsortfolders@xulforum.org Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 31.6.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1426691527 mailnews.database.global.datastore.id: 48d3e856-307b-4c06-9ccf-5e739e135f3 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.cookieBehavior: 2 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1431101293 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true plugin.state.np_wtapp: 0 plugin.state.npbattlelog: 0 plugin.state.npgoogleupdate: 0 plugin.state.npintelwebapiipt: 0 plugin.state.npintelwebapiupdater: 0 plugin.state.npitunes: 0 plugin.state.npvlc: 0 plugin.state.npwlpg: 0 privacy.donottrackheader.enabled: true security.default_personal_cert: Select Automatically Graphics Adapter Description: Intel(R) HD Graphics 4600 Vendor ID: 0x8086 Device ID: 0x0416 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Driver Version: 10.18.10.3574 Driver Date: 4-23-2014 Adapter Description (GPU #2): NVIDIA GeForce GTX 850M Vendor ID (GPU #2): 0x10de Device ID (GPU #2): 0x1391 Adapter RAM (GPU #2): 2048 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version (GPU #2): 9.18.13.4752 Driver Date (GPU #2): 2-5-2015 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17415) ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 WebGL Renderer: false GPU Accelerated Windows: 2/2 Direct3D 10 AzureCanvasBackend: direct2d AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d JavaScript Incremental GC: 1 Accessibility Activated: 1 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS Util 3.16.2.3 3.16.2.3 NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36

More Information

christ1
  • Top 10 Contributor
1934 solutions 13936 answers

What is your anti-virus software?

What is your anti-virus software?

Question owner

Windows defender (or whatever now comes with windows 8)

Windows defender (or whatever now comes with windows 8)
finitarry 251 solutions 3421 answers

Chosen Solution

http://www.ghacks.net/2009/05/19/fix-slow-or-hanging-thunderbird-email-client/
christ1
  • Top 10 Contributor
1934 solutions 13936 answers
Try to start *Windows* in safe mode with networking enabled. - Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode Does the problem go away?

Question owner

finitarry said

http://www.ghacks.net/2009/05/19/fix-slow-or-hanging-thunderbird-email-client/

This appears to have been the problem - Thank you so much. I'll monitor it over the next day and make sure.

''finitarry [[#answer-729066|said]]'' <blockquote> http://www.ghacks.net/2009/05/19/fix-slow-or-hanging-thunderbird-email-client/ </blockquote> This appears to have been the problem - Thank you so much. I'll monitor it over the next day and make sure.
Scott_McCoy 0 solutions 2 answers

Helpful Reply

I've had the same issue with Thunderbird hanging constantly after Windows 10 upgrade. After a lot of troubleshooting, here is a solution that seems to have worked for me.

When Windows upgraded to version 10, the Windows Firewall was installed and activated automatically. Reviews said it was good, so I allowed it to run. As a troubleshooting step, I disabled Windows Firewall and installed Avast (free version). Since this step, I've had NO hangs in Thunderbird!

I'll add that I first downloaded beta version 40 of Thunderbird and had all kinds of problems, including graphics issues, hanging, total crashing, etc. I uninstalled v40 and clean installed v38.2.0.

My setup: - Thunderbird v38.2.0 - Use hardware acceleration (unchecked) - Allow Windows Search to search messages (unchecked) - Windows 10, Intel i7, 16GB RAM, dual monitors

I've had the same issue with Thunderbird hanging constantly after Windows 10 upgrade. After a lot of troubleshooting, here is a solution that seems to have worked for me. When Windows upgraded to version 10, the Windows Firewall was installed and activated automatically. Reviews said it was good, so I allowed it to run. As a troubleshooting step, I disabled Windows Firewall and installed Avast (free version). Since this step, I've had NO hangs in Thunderbird! I'll add that I first downloaded beta version 40 of Thunderbird and had all kinds of problems, including graphics issues, hanging, total crashing, etc. I uninstalled v40 and clean installed v38.2.0. My setup: - Thunderbird v38.2.0 - Use hardware acceleration (unchecked) - Allow Windows Search to search messages (unchecked) - Windows 10, Intel i7, 16GB RAM, dual monitors