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Firefox 37.0.2 Crashes frequently

Posted

Firefox crashes every few minutes. Doesn't matter if I'm watching a video on Youtube or just have a single tab open with Google on it and nothing else happening.

I've tried "safe mode" and it still does it. Here are the last few (a lot are ones I did using a Youtube video as I can get it to crash reliably there, although the last few crashes happened when I was posting this message here).

Here are the last few "About:crashes" links:

  • bp-4431a7ef-8c61-43da-8904-b07d32150427
  • bp-31f75cab-a186-458d-b7b7-5c0e62150427
  • bp-ede1b730-e199-49c0-8295-0dca52150427
  • bp-e1199181-2117-4deb-a891-4cf802150427

These are just a few of them. I have a bout 50 or 60 more if you need them.

Firefox crashes every few minutes. Doesn't matter if I'm watching a video on Youtube or just have a single tab open with Google on it and nothing else happening. I've tried "safe mode" and it still does it. Here are the last few (a lot are ones I did using a Youtube video as I can get it to crash reliably there, although the last few crashes happened when I was posting this message here). Here are the last few "About:crashes" links: *bp-4431a7ef-8c61-43da-8904-b07d32150427 *bp-31f75cab-a186-458d-b7b7-5c0e62150427 *bp-ede1b730-e199-49c0-8295-0dca52150427 *bp-e1199181-2117-4deb-a891-4cf802150427 These are just a few of them. I have a bout 50 or 60 more if you need them.

Modified by cor-el

Chosen solution

This is possibly being caused by Trusteer Raport, do you have that installed on your computer? If so and you don't need it, please remove it, otherwise please contact them for help.

They are a troublesome extension that some banks require you use. It tends to cause problems in Firefox about once a year.

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Additional System Details

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Application

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Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 solutions 10733 answers

Your crashes are caused by a few different things, so let's try some general troubleshooting to narrow down the cause:

Your crashes are caused by a few different things, so let's try some general troubleshooting to narrow down the cause: * [[Troubleshoot Firefox issues caused by malware]] * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] * [[Refresh Firefox - reset add-ons and settings]] * Make sure Windows is fully up to date.

Helpful Reply

-I've seen no indications of Malware affecting the browser and have run both Windows defender and Malwarebytes Antimalware. -My video card and operating system is fully upgraded to all the most recent versions. -I did a refresh. (It was actually the first thing I did). -I ran in safe mode (still crashed).

As I mentioned, it crashes, even if I'm not using it and nothing but the home page is open (in my case, Google), so while I'm able to replicate the crash through heavy HD Youtube use, it also just crashes when there is no "real" load.

I haven't timed it, but it seems to crash about once every 2- 5 minutes.

-I've seen no indications of Malware affecting the browser and have run both Windows defender and Malwarebytes Antimalware. -My video card and operating system is fully upgraded to all the most recent versions. -I did a refresh. (It was actually the first thing I did). -I ran in safe mode (still crashed). As I mentioned, it crashes, even if I'm not using it and nothing but the home page is open (in my case, Google), so while I'm able to replicate the crash through heavy HD Youtube use, it also just crashes when there is no "real" load. I haven't timed it, but it seems to crash about once every 2- 5 minutes.

Helpful Reply

Just wanted to see if there was anything else I can do? I've been using Firefox for years and would hate to have to stop using it.

Just wanted to see if there was anything else I can do? I've been using Firefox for years and would hate to have to stop using it.
Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 solutions 10733 answers

Chosen Solution

This is possibly being caused by Trusteer Raport, do you have that installed on your computer? If so and you don't need it, please remove it, otherwise please contact them for help.

They are a troublesome extension that some banks require you use. It tends to cause problems in Firefox about once a year.

This is possibly being caused by Trusteer Raport, do you have that installed on your computer? If so and you don't need it, please remove it, otherwise please contact them for help. They are a troublesome extension that some banks require you use. It tends to cause problems in Firefox about once a year.

Question owner

I do have that installed. It was actually a program my bank requested I install to improve the security of online transactions. I will uninstall it and see if that fixes the issue.

I do have that installed. It was actually a program my bank requested I install to improve the security of online transactions. I will uninstall it and see if that fixes the issue.
cor-el
  • Top 10 Contributor
  • Moderator
17568 solutions 158905 answers

You can try the HTML5 media player in YouTube.

You can try to set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page to check for issues caused by plugins.

You can try the HTML5 media player in YouTube. *http://www.youtube.com/html5 You can try to set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page to check for issues caused by plugins. *https://support.mozilla.org/kb/Troubleshooting+plugins

Question owner

Okay, just thought I'd pop back in for an update. The Firefox window has been open for a few hours and and no crash. Looks like Trusteer Raport was the culprit! Thanks a million guys! I was going nuts trying to figure it out!

Okay, just thought I'd pop back in for an update. The Firefox window has been open for a few hours and and no crash. Looks like Trusteer Raport was the culprit! Thanks a million guys! I was going nuts trying to figure it out!
taratree 0 solutions 5 answers

This happen to me too, where can I get that crash report?

I don't know what cause my firefox to crush.

This happen to me too, where can I get that crash report? I don't know what cause my firefox to crush.