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Firefox failing to sync (even with account resets)

Posted

I'm running the Beta version of Firefox for Mac so I figured I'd post here before reporting the issue in case it's a known problem.

Each time that Firefox attempts to sync my data it fails. I've tried resetting my password three times and each time Firefox has confirmed my login and begun synching my data, only for it to fail once again. I experience the same issue using Firefox Beta for Android (running KitKat).

Is there a way to rectify the Sync issues or is this probably a Beta issue?

I'm running the Beta version of Firefox for Mac so I figured I'd post here before reporting the issue in case it's a known problem. Each time that Firefox attempts to sync my data it fails. I've tried resetting my password three times and each time Firefox has confirmed my login and begun synching my data, only for it to fail once again. I experience the same issue using Firefox Beta for Android (running KitKat). Is there a way to rectify the Sync issues or is this probably a Beta issue?

Additional System Details

Installed Plug-ins

  • Simple plug-in that handles Citrix connection files
  • Provides information about the default web browser
  • Version 5.41.0.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Lync 2010 Meeting Join Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 17.0 r0
  • 4.1.10329.0
  • WebEx64 General Plugin Container Version 205

Application

  • Firefox 38.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0/Darwin/en-US/

Extensions

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Ghostery 5.4.3 (firefox@ghostery.com)
  • JSONovich 1.9.7.1 (jsonovich@lackoftalent.org)
  • Keychain Services Integration 1.1.9 (macos-keychain@fitzell.ca)
  • Singing Stallman 1.0 (jid1-MhPf1cjRSsTtcA@jetpack)
  • ADB Helper 0.7.4 (adbhelper@mozilla.org) (Inactive)
  • GNU LibreJS 6.0.8 (jid1-KtlZuoiikVfFew@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x d26
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Intel Inc. -- Intel Iris Pro OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Mark Schmidt 66 solutions 362 answers

There are no widespread issue with syncing in Beta right now. But it's possible the issue is caused by a combination of the contents of your sync data and use of Beta. (Maybe a certain plugin or bookmark is killing the sync, for example.)

You can verify this by installing the release version of Firefox and then trying a sync.

There are no widespread issue with syncing in Beta right now. But it's possible the issue is caused by a combination of the contents of your sync data and use of Beta. (Maybe a certain plugin or bookmark is killing the sync, for example.) You can verify this by installing the release version of Firefox and then trying a sync.