Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox failing to sync (even with account resets)

Zeppin
Zeppin
more options

I'm running the Beta version of Firefox for Mac so I figured I'd post here before reporting the issue in case it's a known problem.

Each time that Firefox attempts to sync my data it fails. I've tried resetting my password three times and each time Firefox has confirmed my login and begun synching my data, only for it to fail once again. I experience the same issue using Firefox Beta for Android (running KitKat).

Is there a way to rectify the Sync issues or is this probably a Beta issue?

I'm running the Beta version of Firefox for Mac so I figured I'd post here before reporting the issue in case it's a known problem. Each time that Firefox attempts to sync my data it fails. I've tried resetting my password three times and each time Firefox has confirmed my login and begun synching my data, only for it to fail once again. I experience the same issue using Firefox Beta for Android (running KitKat). Is there a way to rectify the Sync issues or is this probably a Beta issue?

All Replies (1)

Mark Schmidt
Mark Schmidt
more options

There are no widespread issue with syncing in Beta right now. But it's possible the issue is caused by a combination of the contents of your sync data and use of Beta. (Maybe a certain plugin or bookmark is killing the sync, for example.)

You can verify this by installing the release version of Firefox and then trying a sync.