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After automatic upgrade to Firefox 38.0 Trusteer Rapport no longer works. Therefore I would like to downgrade to Firefox 37.

Posted

Trusteer Rapport tells me they now support Firefox 37. I am no computer whiz-kid and do not dare to just download the 37 version without guidance of somebody more experienced. I would greatly appreciate the help of a patient "tutor". I am running Windows Vista.

Thanks in advance

Trusteer Rapport tells me they now support Firefox 37. I am no computer whiz-kid and do not dare to just download the 37 version without guidance of somebody more experienced. I would greatly appreciate the help of a patient "tutor". I am running Windows Vista. Thanks in advance

Chosen solution

Firefox 38 is the beta version of Firefox, so many add-ons won't work properly on it. if you don't care to help test beta versions, it's easy to switch to the regular release of Firefox. Just go to https://www.mozilla.org/en-US/firefox/all/ and download the correct language.

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • VLC media player Web Plugin
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 38.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0/WINNT/en-US/

Extensions

  • Classic Toolbar Buttons 1.4.6 (CSTBB@NArisT2_Noia4dev)
  • LastPass 3.1.77 (support@lastpass.com)
  • AVG Security Toolbar 18.1.9.799 (avg@toolbar) (Inactive)
  • Bytemobile Optimization Client 4.2.2 (ff-bmboc@bytemobile.com) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) Graphics Media Accelerator 500
  • adapterDescription2:
  • adapterDeviceID: 0x8108
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 02441025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23200
  • driverDate: 5-21-2009
  • driverDate2:
  • driverVersion: 7.14.10.1005
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedDriver']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11 WARP

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
user633449 1539 solutions 10745 answers

Chosen Solution

Firefox 38 is the beta version of Firefox, so many add-ons won't work properly on it. if you don't care to help test beta versions, it's easy to switch to the regular release of Firefox. Just go to https://www.mozilla.org/en-US/firefox/all/ and download the correct language.

Firefox 38 is the beta version of Firefox, so many add-ons won't work properly on it. if you don't care to help test beta versions, it's easy to switch to the regular release of Firefox. Just go to https://www.mozilla.org/en-US/firefox/all/ and download the correct language.

Question owner

Notknow said

Trusteer Rapport tells me they now support Firefox 37. I am no computer whiz-kid and do not dare to just download the 37 version without guidance of somebody more experienced. I would greatly appreciate the help of a patient "tutor". I am running Windows Vista. Thanks in advance
''Notknow [[#question-1057255|said]]'' <blockquote> Trusteer Rapport tells me they now support Firefox 37. I am no computer whiz-kid and do not dare to just download the 37 version without guidance of somebody more experienced. I would greatly appreciate the help of a patient "tutor". I am running Windows Vista. Thanks in advance </blockquote>

Question owner

Thank you very much. Downgraded successfully! Trusteer Rapport is back!

Thank you very much. Downgraded successfully! Trusteer Rapport is back!