Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Upon installing Thunderbird on my new computer (after using Outlook and hating it) I am missing at least one folder. How do find that folder?

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by Toad-Hall

kgadbois
kgadbois
more options

I have a new computer. My IT support asked me to give Outlook email another chance. I did for a week and decided it's not to my liking. So I installed Thunderbird. I did a search to find an email, and the search came back - 0 found. I knew this was wrong. I then went to find the folder the email would have been stored in and found that folder is missing from my fold list. I do see the folder on my old computer which is still alive, but it's not showing up on my new computer. These are not local folders but are listed in the University's email server.

I have a new computer. My IT support asked me to give Outlook email another chance. I did for a week and decided it's not to my liking. So I installed Thunderbird. I did a search to find an email, and the search came back - 0 found. I knew this was wrong. I then went to find the folder the email would have been stored in and found that folder is missing from my fold list. I do see the folder on my old computer which is still alive, but it's not showing up on my new computer. These are not local folders but are listed in the University's email server.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Sounds like you have an imap mail account.

If you cannot see a folder which is on the server, then you need to subscribe to see it. So first question is 'Have you subscribed to see it?'

If it is a subfolder, you will need to subscribe to see it as well as the higher tier folder it is in.