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how do I get rid of the chinese characters at the top of the screen?

Posted

I have seen several responses to this situation, none of them seem to be definitive directions on how to resolve the problem. Is there a step by step process to take to get rid of the problem?

I have seen several responses to this situation, none of them seem to be definitive directions on how to resolve the problem. Is there a step by step process to take to get rid of the problem?

Chosen solution

hello, this is a displaying flaw caused by the mcafee site advisor extension - please try to disable or remove that in case you have it present until there is an update by mcafee that can fix the problem.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 https://community.mcafee.com/thread/76071

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Additional System Details

Installed Plug-ins

  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Nitro PDF plugin for Firefox and Chrome
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23456 answers

Chosen Solution

hello, this is a displaying flaw caused by the mcafee site advisor extension - please try to disable or remove that in case you have it present until there is an update by mcafee that can fix the problem.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 https://community.mcafee.com/thread/76071

hello, this is a displaying flaw caused by the mcafee site advisor extension - please try to disable or remove that in case you have it present until there is an update by mcafee that can fix the problem. http://service.mcafee.com/faqdocument.aspx?id=TS100162 https://community.mcafee.com/thread/76071

Question owner

Thank you! The outline of the steps to take was just what I needed.

Thank you! The outline of the steps to take was just what I needed.