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Firefox crashes

Posted

When opening certain websites, usually ones that automatically play a video on the page, I get the spinning wheel.

Submitted Crash Reports Report ID Date Submitted bp-54328eac-7173-425a-a4ba-154ae2150325 3/25/15 12:52 PM ADD09DB3-832A-41CF-952D-D45C4AB11EB5 3/18/15 6:47 PM 557B7F97-1121-43A2-A724-19A36B92A237 3/18/15 6:46 PM C093FF69-0D75-47F5-8607-394288451D2F 3/18/15 6:43 PM bp-f7a69f6a-1e1c-4bf8-8dc5-22ec62150314 3/14/15 5:41 PM 9A0CCF89-CED8-45AB-AA57-BC83B9A91904 3/9/15 8:46 PM 44F2E1B7-053D-43D3-B339-4194D20C7FB5 3/9/15 6:02 PM bp-08a58c75-f351-4ae5-b856-fa2752150309 3/9/15 5:43 PM 8057A5C3-9719-4690-AB74-8F43FB067157 3/4/15 1:02 PM 0552B274-14D8-4BA1-A3C7-79D2C2AEE56C 3/3/15 8:35 PM 300EDACB-6091-4A6C-8401-F7FF41B7F7FF 3/3/15 8:31 PM

When opening certain websites, usually ones that automatically play a video on the page, I get the spinning wheel. Submitted Crash Reports Report ID Date Submitted bp-54328eac-7173-425a-a4ba-154ae2150325 3/25/15 12:52 PM ADD09DB3-832A-41CF-952D-D45C4AB11EB5 3/18/15 6:47 PM 557B7F97-1121-43A2-A724-19A36B92A237 3/18/15 6:46 PM C093FF69-0D75-47F5-8607-394288451D2F 3/18/15 6:43 PM bp-f7a69f6a-1e1c-4bf8-8dc5-22ec62150314 3/14/15 5:41 PM 9A0CCF89-CED8-45AB-AA57-BC83B9A91904 3/9/15 8:46 PM 44F2E1B7-053D-43D3-B339-4194D20C7FB5 3/9/15 6:02 PM bp-08a58c75-f351-4ae5-b856-fa2752150309 3/9/15 5:43 PM 8057A5C3-9719-4690-AB74-8F43FB067157 3/4/15 1:02 PM 0552B274-14D8-4BA1-A3C7-79D2C2AEE56C 3/3/15 8:35 PM 300EDACB-6091-4A6C-8401-F7FF41B7F7FF 3/3/15 8:31 PM

Additional System Details

Installed Plug-ins

  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.5

Application

  • Firefox 36.0.4
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.4/Darwin/en-US/

Extensions

  • Video DownloadHelper 5.0.1 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x fe9
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce GT 750M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8899 solutions 72800 answers

Thank you for the crash report IDs. I could view the ones that start with bp and they are all problems in the Flash plugin. Which you knew already.

I don't know whether it will help, but there is an update available, which you can get on either:

Does Flash crash even on Adobe's test page? https://www.adobe.com/software/flash/about/

Since I am not very familiar with Mac, I'll refer you to our general support article: Flash Plugin - Keep it up to date and troubleshoot problems.


Also, you may want to disable or remove the older version of DownloadHelper, since it is not fully compatible with Firefox 36. You can do that on the Add-ons page. Either:

  • Command+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then you can find it on the right side.

Thank you for the crash report IDs. I could view the ones that start with bp and they are all problems in the Flash plugin. Which you knew already. I don't know whether it will help, but there is an update available, which you can get on either: * https://get.adobe.com/flashplayer/ * https://www.adobe.com/products/flashplayer/distribution3.html Does Flash crash even on Adobe's test page? https://www.adobe.com/software/flash/about/ Since I am not very familiar with Mac, I'll refer you to our general support article: [[Flash Plugin - Keep it up to date and troubleshoot problems]]. ---- Also, you may want to disable or remove the older version of DownloadHelper, since it is not fully compatible with Firefox 36. You can do that on the Add-ons page. Either: * Command+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Extensions. Then you can find it on the right side.