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Enter key does not work in the address bar

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Enter key or Paste+Go don't work in my Firefox address bar. I have searched, uninstalled, deleted Firefox folders and reloaded Firefox twice, turned off my add-ons, created a new profile, ran in Firefox safe mode, refreshed Firefox, scanned for malware using multiple tools and found no malware, deleted all matter of search bars, etc. Nothing resolves the address bar non-functionality.

No, I can't type "about:config" in the address bar and press enter to forward a file.

My wife says she loaded a Java update that didn't work as intended. Wonderful. I unloaded all things Java and still no good.

Thankfully, my homepage is set to Google and I can search in Google and click the links to navigate.

I appreciate any help that you can provide. Thanks.

Enter key or Paste+Go don't work in my Firefox address bar. I have searched, uninstalled, deleted Firefox folders and reloaded Firefox twice, turned off my add-ons, created a new profile, ran in Firefox safe mode, refreshed Firefox, scanned for malware using multiple tools and found no malware, deleted all matter of search bars, etc. Nothing resolves the address bar non-functionality. No, I can't type "about:config" in the address bar and press enter to forward a file. My wife says she loaded a Java update that didn't work as intended. Wonderful. I unloaded all things Java and still no good. Thankfully, my homepage is set to Google and I can search in Google and click the links to navigate. I appreciate any help that you can provide. Thanks.

Chosen solution

Hi indoorwthrman, since your Windows identifies itself as "Windows NT 4.10" (Windows 98) instead of Windows XP, could you check something. Right-click your Firefox program shortcut, choose Properties, then the Compatibility tab. If anything is selected here, deselect it, you don't want Firefox to run without the full capabilities of Windows XP. If you made changes, try exiting Firefox and starting it up again to see whether it makes any difference.

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • GEPlugin
  • Version 5.40.2.0
  • Google Update
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • CANON iMAGE GATEWAY Mycamera Plugin
  • PDF-XChange Viewer Netscape Gecko Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Yahoo Application State Plugin
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 4.10; rv:36.0) Gecko/20100101 Firefox/36.0

More Information

Helpful Reply

Also, this is a Windows XP machine. I also ran in Safe Mode with Networking and had the same issue.

Also, this is a Windows XP machine. I also ran in Safe Mode with Networking and had the same issue.
cor-el
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17866 solutions 161668 answers

Try to open Firefox with the about:support page by creating a copy of the current Firefox desktop shortcut and add a space and -url "about:support" to the target field if that allow to post your troubleshooting information.

You did delete the Firefox program folder to do a clean reinstall?

Did you disable all plugins as well (never activate)?

Does it help to open a new window (either normal or Private Window)?

Try to open Firefox with the about:support page by creating a copy of the current Firefox desktop shortcut and add a space and <b>-url "about:support"</b> to the target field if that allow to post your troubleshooting information. You did delete the Firefox program folder to do a clean reinstall? Did you disable all plugins as well (never activate)? *https://support.mozilla.org/kb/Troubleshooting+plugins Does it help to open a new window (either normal or Private Window)?

Question owner

Actually, let me try and set "about:config" and/or "about:support" as my home page.

Also, I went back through my Norton 360 logs and discovered that Norton 360 had quarantined xul.dll earlier this evening claiming that it had Suspicious.Cloud.9.B attached to it. Keep in mind that I have since uninstalled and reloaded Firefox twice, but Firefox ran fine before that time stamp.

Actually, let me try and set "about:config" and/or "about:support" as my home page. Also, I went back through my Norton 360 logs and discovered that Norton 360 had quarantined xul.dll earlier this evening claiming that it had Suspicious.Cloud.9.B attached to it. Keep in mind that I have since uninstalled and reloaded Firefox twice, but Firefox ran fine before that time stamp.

Question owner

I did disable all plugins and tried new windows to no avail.

Setting "About:Support" as the home page worked. Below is the text:

Application Basics


Name: Firefox Version: 36.0.1 User Agent: Mozilla/5.0 (Windows NT 4.10; rv:36.0) Gecko/20100101 Firefox/36.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Graphics


Important Modified Preferences


Important Locked Preferences


JavaScript


Incremental GC:

Accessibility


Activated: Prevent Accessibility:

Library Versions


Experimental Features


I did disable all plugins and tried new windows to no avail. Setting "About:Support" as the home page worked. Below is the text: Application Basics ------------------ Name: Firefox Version: 36.0.1 User Agent: Mozilla/5.0 (Windows NT 4.10; rv:36.0) Gecko/20100101 Firefox/36.0 Multiprocess Windows: 0/1 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Graphics -------- Important Modified Preferences ------------------------------ Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: Accessibility ------------- Activated: Prevent Accessibility: Library Versions ---------------- Experimental Features ---------------------
cor-el
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17866 solutions 161668 answers

There is no data present and that would suggest that all JavaScript is blocked.

Try to install Firefox in Windows Safe mode and make sure to delete the Firefox program folder.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen).

There is no data present and that would suggest that all JavaScript is blocked. Try to install Firefox in Windows Safe mode and make sure to delete the Firefox program folder. Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen). *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *Download the full Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all/ *Start the installation with a double-click on the desktop icon

Question owner

I did delete the Firefox folder to do a clean install, twice.

Interestingly, if I create another windows profile and run Firefox, it works with no problem. If xul.dll is quarantined by Norton, does that mean it is always quarantined, even with a clean install? I don't believe that is the case because Firefox works on the other windows profile.

https://community.norton.com/en/forums/problem-firefox-3601-update

I did delete the Firefox folder to do a clean install, twice. Interestingly, if I create another windows profile and run Firefox, it works with no problem. If xul.dll is quarantined by Norton, does that mean it is always quarantined, even with a clean install? I don't believe that is the case because Firefox works on the other windows profile. https://community.norton.com/en/forums/problem-firefox-3601-update

Modified by indoorwthrman

cor-el
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17866 solutions 161668 answers

Did you try to install Firefox in Windows Safe mode?

If Norton is blocking some files that this shouldn't happen in Windows Safe mode. If it still happens in Windows Safe mode then it is more likely that you have a malware problem


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

If using various malware scanners does not fix it or if you are blocked from installing those scanners then ask advice at a forum that specializes in malware removal.

Did you try to install Firefox in Windows Safe mode? If Norton is blocking some files that this shouldn't happen in Windows Safe mode. If it still happens in Windows Safe mode then it is more likely that you have a malware problem ---- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware If using various malware scanners does not fix it or if you are blocked from installing those scanners then ask advice at a forum that specializes in malware removal. *http://forums.majorgeeks.com/index.php - MajorGeeks Support Forums *http://www.security-forums.com/index.php - WindowSecurity.com Security Forums *http://www.bleepingcomputer.com/forums - Bleeping Computer Forums

Question owner

I deleted Firefox and installed in Safe Mode. Still no luck.

As mentioned in my original post, I scanned for malware using the multiple sites listed above. None found.

Also, as posted above, if I create another windows profile and run Firefox, it works with no problem. It is only if I run Firefox in my profile that the problem manifests itself.

I deleted Firefox and installed in Safe Mode. Still no luck. As mentioned in my original post, I scanned for malware using the multiple sites listed above. None found. Also, as posted above, if I create another '''windows profile''' and run Firefox, it works with no problem. It is only if I run Firefox in my profile that the problem manifests itself.

Modified by indoorwthrman

Helpful Reply

Another thought, is there a registry key that disables the enter key when used in the address bar?

Another thought, is there a registry key that disables the enter key when used in the address bar?

Question owner

One more point of interest, I tried loading the No Script add-on back in. It downloads and asks for restart, but after restart never installs.

One more point of interest, I tried loading the No Script add-on back in. It downloads and asks for restart, but after restart never installs.
cor-el
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17866 solutions 161668 answers

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

I copied my profile files to another directory, deleted ALL profiles, uninstalled Firefox (4th time), searched for and deleted all Firefox or Mozilla directories and deleted them, restarted then when into the registry and deleted all I could find related to Mozilla or Firefox, then reinstalled Firefox and started fresh with a clean profile. Still doesn't work.

I have run all the malware programs listed and deleted all cookies multiple times now. This has gone beyond stupid.

I have Windows XP set up with two user profiles. When I run my wife's profile, Firefox functions as it should. When I run my profile, it doesn't.

Other bizarreness:

- Under "tools", "Options", "Search" I cannot "Restore Default Search Engines"

- Under Add-ins, I can download "Add-ins" but when I restart, they don't load.

Since this appears to be Windows profile dependent, I suspect that there is some registry value that is either corrupt or switched to disable address and search in Firefox. That is the only thing I can think of.

I copied my profile files to another directory, deleted ALL profiles, uninstalled Firefox (4th time), searched for and deleted all Firefox or Mozilla directories and deleted them, restarted then when into the registry and deleted all I could find related to Mozilla or Firefox, then reinstalled Firefox and started fresh with a clean profile. '''Still doesn't work.''' I have run all the malware programs listed and deleted all cookies multiple times now. This has gone beyond stupid. '''I have Windows XP set up with two user profiles. When I run my wife's profile, Firefox functions as it should. When I run my profile, it doesn't.''' Other bizarreness: - Under "tools", "Options", "Search" I cannot "Restore Default Search Engines" - Under Add-ins, I can download "Add-ins" but when I restart, they don't load. Since this appears to be Windows profile dependent, I suspect that there is some registry value that is either corrupt or switched to disable address and search in Firefox. That is the only thing I can think of.

Modified by indoorwthrman

jscher2000
  • Top 10 Contributor
8960 solutions 73417 answers

Chosen Solution

Hi indoorwthrman, since your Windows identifies itself as "Windows NT 4.10" (Windows 98) instead of Windows XP, could you check something. Right-click your Firefox program shortcut, choose Properties, then the Compatibility tab. If anything is selected here, deselect it, you don't want Firefox to run without the full capabilities of Windows XP. If you made changes, try exiting Firefox and starting it up again to see whether it makes any difference.

Hi indoorwthrman, since your Windows identifies itself as "Windows NT 4.10" (Windows 98) instead of Windows XP, could you check something. Right-click your Firefox program shortcut, choose Properties, then the Compatibility tab. If anything is selected here, deselect it, you don't want Firefox to run without the full capabilities of Windows XP. If you made changes, try exiting Firefox and starting it up again to see whether it makes any difference.

Question owner

Jscher, YES! That was it!

In my search for a fix on this forum, someone had suggested running in Windows 98 compatibility mode. I never went back to unclick it and return to "normal" mode. This makes total sense now why it worked on my wife's profile but not mine.

Thank you!

Jscher, YES! That was it! In my search for a fix on this forum, someone had suggested running in Windows 98 compatibility mode. I never went back to unclick it and return to "normal" mode. This makes total sense now why it worked on my wife's profile but not mine. Thank you!
LinoX 0 solutions 2 answers

Found where the problem actually is on my system. What I did: Clean Windows install. Clean firefox install. Enter was working. Restored profile from backup. Enter wasn't working anymore neither in normal mode nor in safe mode. Went to Addons. Clicked on "Check updates". (it updated "Html Validator" extension) Restarted Firefox. Enter key works again.

Found where the problem actually is on my system. What I did: Clean Windows install. Clean firefox install. Enter was working. Restored profile from backup. Enter wasn't working anymore neither in normal mode nor in safe mode. Went to Addons. Clicked on "Check updates". (it updated "Html Validator" extension) Restarted Firefox. Enter key works again.