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e-mails are deleted after 30 days. Settings say "do not delete any"

  • 5 replies
  • 2 have this problem
  • 82 views
  • Last reply by Toad-Hall
  • Archived

cherrid
cherrid

e-mails are deleted after 30 days even though "settings" says none should be deleted without my OK. The deleted e-mails do not appear in trash.

e-mails are deleted after 30 days even though "settings" says none should be deleted without my OK. The deleted e-mails do not appear in trash.

All Replies (5)

Matt
Matt
  • Top 25 Contributor

Is this an IMAP account? What is the retention policy of your provider?

cherrid
cherrid Question owner

cherrid said

e-mails are deleted after 30 days even though "settings" says none should be deleted without my OK. The deleted e-mails do not appear in trash.
cherrid
cherrid Question owner

I do not know if my account is an IMAP account. I have a dell computer with Windows 7. Up until recently I was able to keep all prior e-mails that I deleted either in "in box" or "trash".

cherrid
cherrid Question owner

I do not know if my account is an IMAP account. I have a Dell computer with Windows 7 installed. Up until recently I was able to keep all prior e-mails that I deleted either in "in box" or tr

Toad-Hall
Toad-Hall
  • Top 25 Contributor

re; I do not know if my account is an IMAP account

Tools > Account Settings > Server Settings or Menu icon > Options > Account Settings > Server Settings

Top right it will say 'Server Type'; Pop mail server or Imap mail server.

what does it say?