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Firefox keeps crashing when I attach or right click photos.

Posted

When I try to attach photos in email or on Facebook, Firefox keeps crashing. It also crashes when I try to right click and save photos from Facebook or ebay. The problem started today. I have tried rebooting and updating Firefox, but it keeps happening. Everything else seems to be running fine.

When I try to attach photos in email or on Facebook, Firefox keeps crashing. It also crashes when I try to right click and save photos from Facebook or ebay. The problem started today. I have tried rebooting and updating Firefox, but it keeps happening. Everything else seems to be running fine.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape
  • Amazon MP3 Downloader Plugin 1.0.17
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • Plug-in for detecting Nero Kwik Media.
  • Picasa plugin
  • Shockwave Flash 10.2 r153
  • VLC media player Web Plugin 2.1.3
  • Yahoo Application State Plugin version 1.0.0.7
  • iTunes Detector Plug-in

Application

  • Firefox 34.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

Extensions

  • DownloadHelper 4.9.24 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 3200 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9612
  • adapterDeviceID2:
  • adapterDrivers: atidxx32 atidxx64 atiumdag atiumdva atiumd64 atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 4-7-2009
  • driverDate2:
  • driverVersion: 8.593.3.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'10.6']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'10.6']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 7
  • browser.search.suggest.enabled: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141027150301
  • browser.startup.homepage: http://broadband.zoomtown.com/
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0.5
  • gfx.blacklist.suggested-driver-version: 10.6
  • media.gmp-gmpopenh264.lastUpdate: 1426784736
  • media.gmp-gmpopenh264.version: 1.3
  • media.gmp-manager.lastCheck: 1426784735
  • network.cookie.prefsMigrated: True
  • network.http.proxy.version: 1.0
  • places.database.lastMaintenance: 1426784736
  • places.history.expiration.transient_current_max_pages: 100596
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.enable_ssl2: True
  • security.enable_tls: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1424797879

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4308 solutions 60514 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.
cor-el
  • Top 10 Contributor
  • Moderator
17690 solutions 160039 answers

Please update to the current Firefox 36 release.

  • Help > About Firefox

The Firefox 34 version that you currently run is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest version to get all security fixes.

You can find the full version of the current Firefox 36.0 release in all languages and for all operating systems here:

Please update to the current Firefox 36 release. *Help > About Firefox *https://support.mozilla.org/kb/update-firefox-latest-version. *https://support.mozilla.org/kb/Updating+Firefox The Firefox 34 version that you currently run is no longer supported with security updates. *It is important to update Firefox and add-ons to the latest version to get all security fixes. You can find the full version of the current Firefox 36.0 release in all languages and for all operating systems here: *https://www.mozilla.org/en-US/firefox/all/