Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have a blank rectangle on mozilla and it does not allow me to use the browser.

kerm53
kerm53
more options

There is no script , however there is a ?, when I click on it, it simply elongates a smaller rectangle within the window. I have uninstalled and re-installed three times now, to no avail. Whatever it is, it freezes firefox. HELP!!!! I looked below at your tips, but I cannot use firefox at all, so I cannot go to the help section.

There is no script , however there is a ?, when I click on it, it simply elongates a smaller rectangle within the window. I have uninstalled and re-installed three times now, to no avail. Whatever it is, it freezes firefox. HELP!!!! I looked below at your tips, but I cannot use firefox at all, so I cannot go to the help section.

Chosen solution

Two out of three users reporting this problem have fingered the AOL Toolbar extension as the culprit, and one mentioned an old version of FoxTab set as the home page. (For example: A white box appears in the middle of screen and locks me out of Firefox)

In order to remove the problem extension, you probably need to start Firefox in its Safe Mode so that it doesn't run.

You'll have to shut down Firefox any way you can, for example:

  • Alt+F4
  • right-click its tile on the Taskbar > Close all windows
  • Task manager (Ctrl+Shift+Esc)

To start Firefox in it Safe Mode, hold down the Shift key while double-clicking the shortcut.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Then you can go to the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then on the right, look for AOL.

Any luck?

Read this answer in context 👍 0

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Chosen Solution

Two out of three users reporting this problem have fingered the AOL Toolbar extension as the culprit, and one mentioned an old version of FoxTab set as the home page. (For example: A white box appears in the middle of screen and locks me out of Firefox)

In order to remove the problem extension, you probably need to start Firefox in its Safe Mode so that it doesn't run.

You'll have to shut down Firefox any way you can, for example:

  • Alt+F4
  • right-click its tile on the Taskbar > Close all windows
  • Task manager (Ctrl+Shift+Esc)

To start Firefox in it Safe Mode, hold down the Shift key while double-clicking the shortcut.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Then you can go to the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then on the right, look for AOL.

Any luck?