X
Tap here to go to the mobile version of the site.

Support Forum

Firefox 36.0.1 will not start on Yosemite 10.10.2 even with clean install.

Posted

Firefox 35.0.1 will not start on Yosemite 10.10.2 even with clean install either. I'm using v33.1 because it's the only one that will start. I think v34 worked too, but I don't have a copy to test. I happened to still have v33.1 on a backup disk! The last "crash" in my library was 5/24/14 and was for a version older than 33 (31 I think).

The Dock icon for Firefox goes up once then returns to the dock, nothing else that I can find happens! This is in the console log: 3/16/15 18:05:22.620 com.apple.xpc.launchd[1] (org.mozilla.firefox.182928[11568]) Service exited with abnormal code: 255 This is the console log for v35: 12/13/14 08:06:01.521 com.apple.xpc.launchd[1]: (org.mozilla.firefox.48312[6679]) Service exited with abnormal code: 255

I have Message Inspector info, but the "Add images:" below will not let me upload a .tiff or a .pdf. I get the following error: "Error uploading image Invalid or no image received."

I and I can't figure out how to copy and paste the text.

Firefox 35.0.1 will not start on Yosemite 10.10.2 even with clean install either. I'm using v33.1 because it's the only one that will start. I think v34 worked too, but I don't have a copy to test. I happened to still have v33.1 on a backup disk! The last "crash" in my library was 5/24/14 and was for a version older than 33 (31 I think). The Dock icon for Firefox goes up once then returns to the dock, nothing else that I can find happens! This is in the console log: 3/16/15 18:05:22.620 com.apple.xpc.launchd[1] (org.mozilla.firefox.182928[11568]) Service exited with abnormal code: 255 This is the console log for v35: 12/13/14 08:06:01.521 com.apple.xpc.launchd[1]: (org.mozilla.firefox.48312[6679]) Service exited with abnormal code: 255 I have Message Inspector info, but the "Add images:" below will not let me upload a .tiff or a .pdf. I get the following error: "Error uploading image Invalid or no image received." I and I can't figure out how to copy and paste the text.

Additional System Details

Installed Plug-ins

  • Displays Java applet content, or a placeholder if Java is not installed.
  • Shockwave Flash 16.0 r0
  • A plugin to detect whether the Adobe Creative Cloud is installed on this machine.v_2_0_0_0
  • Provides information about the default web browser
  • Dragon Dictate-Web Applications
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • 5.1.30514.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Office Live Update v1.0
  • Logitech Harmony Browser Plug-In 1.2.0.2
  • RealPlayer Plugin
  • Coupons Inc., Coupon Printing FireFox Plugin
  • CIG Download
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Picasa plugin.
  • Simplifies the uploading of photo files.
  • iPhoto6

Application

  • Firefox 33.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1/Darwin/en-US/

Extensions

  • 1Password 4.2.5 (onepassword4@agilebits.com)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom)
  • DownThemAll! 2.0.18 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Video Converter 4.4.1 ({1C177B10-F72F-11E1-A21F-0800200C9A66})
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 126
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 6770M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.blockautorefresh: True
  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 14
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 7
  • browser.places.updateRecentTagsUri: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141030112145
  • browser.startup.homepage: about:blank
  • browser.startup.homepage_override.buildID: 20141030112145
  • browser.startup.homepage_override.mstone: 33.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 33.1
  • font.name.serif.x-western: Times New Roman
  • media.gmp-gmpopenh264.lastUpdate: 1414720407
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1426538980
  • network.cookie.cookieBehavior: 1
  • network.cookie.prefsMigrated: True
  • network.protocol-handler.warn-external.dnupdate: False
  • places.database.lastMaintenance: 1426539366
  • places.history.expiration.transient_current_max_pages: 104858
  • places.last_vacuum: 1290462061
  • plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.fdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • security.OCSP.disable_button.managecrl: False
  • security.OCSP.signingCA: Builtin Object Token:IPS CLASE1 root
  • security.OCSP.URL:
  • security.warn_viewing_mixed.show_once: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1426539366

Misc

  • User JS: No
  • Accessibility: No
zubanda860 1 solutions 6 answers

try to install older version of Firefox

try to install older version of Firefox
jscher2000
  • Top 10 Contributor
8758 solutions 71663 answers

Helpful Reply

If you can convert the TIFF or PDF to a PNG or JPG image, that can be uploaded.

If you can convert the TIFF or PDF to a PNG or JPG image, that can be uploaded.

Question owner

cmonsen said

Firefox 35.0.1 will not start on Yosemite 10.10.2 even with clean install either. I'm using v33.1 because it's the only one that will start. I think v34 worked too, but I don't have a copy to test. I happened to still have v33.1 on a backup disk! The last "crash" in my library was 5/24/14 and was for a version older than 33 (31 I think). The Dock icon for Firefox goes up once then returns to the dock, nothing else that I can find happens! This is in the console log: 3/16/15 18:05:22.620 com.apple.xpc.launchd[1] (org.mozilla.firefox.182928[11568]) Service exited with abnormal code: 255 This is the console log for v35: 12/13/14 08:06:01.521 com.apple.xpc.launchd[1]: (org.mozilla.firefox.48312[6679]) Service exited with abnormal code: 255 I have Message Inspector info, but the "Add images:" below will not let me upload a .tiff or a .pdf. I get the following error: "Error uploading image Invalid or no image received." I and I can't figure out how to copy and paste the text.

Updated to v37.0.1 today and it won't start either. Nothing since v33.1 will work.

''cmonsen [[#question-1052460|said]]'' <blockquote> Firefox 35.0.1 will not start on Yosemite 10.10.2 even with clean install either. I'm using v33.1 because it's the only one that will start. I think v34 worked too, but I don't have a copy to test. I happened to still have v33.1 on a backup disk! The last "crash" in my library was 5/24/14 and was for a version older than 33 (31 I think). The Dock icon for Firefox goes up once then returns to the dock, nothing else that I can find happens! This is in the console log: 3/16/15 18:05:22.620 com.apple.xpc.launchd[1] (org.mozilla.firefox.182928[11568]) Service exited with abnormal code: 255 This is the console log for v35: 12/13/14 08:06:01.521 com.apple.xpc.launchd[1]: (org.mozilla.firefox.48312[6679]) Service exited with abnormal code: 255 I have Message Inspector info, but the "Add images:" below will not let me upload a .tiff or a .pdf. I get the following error: "Error uploading image Invalid or no image received." I and I can't figure out how to copy and paste the text. </blockquote> Updated to v37.0.1 today and it won't start either. Nothing since v33.1 will work.
Sir.Mayo 12 solutions 112 answers

Hello,

Have you tried a clean install with version 37.0.1. What about creating a new user account on your mac and trying it there?


Sir.Mayo

Hello, Have you tried a clean install with version 37.0.1. What about creating a new user account on your mac and trying it there? Sir.Mayo
jscher2000
  • Top 10 Contributor
8758 solutions 71663 answers

To see whether this is a problem in your settings, could you try creating a new profile? This is a parallel settings folder and does not replace your existing Firefox profile. The steps on Mac are different than Windows, so rather than list possibly confusing information, I'll refer you to this article: Profile Manager - Create, remove, or switch Firefox profiles.

Note: Please do not use the feature of choosing a non-standard folder location as this can cause data loss.

Any difference?

If the new profile works well, one option would be to selectively move data from your regular profile to the new one. We also could try comparing files to see whether we can spot a problem setting.

When returning to the Profile Manager, you might be tempted to use the Delete Profile button. But... it's a bit too easy to accidentally delete your "real" profile, so I recommend resisting the temptation. If you do want to clean up later, I suggest making a backup of all your profiles first in case something were to go wrong.

To see whether this is a problem in your settings, could you try creating a new profile? This is a parallel settings folder and does not replace your existing Firefox profile. The steps on Mac are different than Windows, so rather than list possibly confusing information, I'll refer you to this article: [[Use the Profile Manager to create and remove Firefox profiles]]. ''Note: Please do not use the feature of choosing a non-standard folder location as this can cause data loss.'' Any difference? If the new profile works well, one option would be to selectively move data from your regular profile to the new one. We also could try comparing files to see whether we can spot a problem setting. When returning to the Profile Manager, you might be tempted to use the Delete Profile button. But... it's a bit too easy to accidentally delete your "real" profile, so I recommend resisting the temptation. If you do want to clean up later, I suggest making a backup of all your profiles first in case something were to go wrong.
guigs 1072 solutions 11697 answers

I am also following up on bug 1079655 to see if its relevant.

I am also following up on bug 1079655 to see if its relevant.
guigs 1072 solutions 11697 answers

Ok looks like we need to file a separate issue. First can we confirm these few things:

  1. This happens in a clean reinstall-> you already confirmed this
  2. This happens in a new profile-> this response from Jscher is key to determining if its not caused by something that was changed in the profile.
  3. Regression window-> can you please provide the SOURCE information from the about:buildconfig page from both the install of 33.1 and the current 37.0.1

Please do respond, it will not only help other users it will provide the information to start looking for a fix the issue you are running into.

Ok looks like we need to file a separate issue. First can we confirm these few things: # '''This happens in a clean reinstall'''-> you already confirmed this #'''This happens in a new profile-'''> this response from Jscher is key to determining if its not caused by something that was changed in the profile. #'''Regression window'''-> can you please provide the SOURCE information from the '''about:buildconfig '''page from both the install of 33.1 and the current 37.0.1 Please do respond, it will not only help other users it will provide the information to start looking for a fix the issue you are running into.

Question owner

I'm sorry to take so long to get back to this, but I do have some new information. I am now running OS10.10.4. With Firefox 38.0.5 and now, tonight, 39.0, I found a way to get it to run. If I run the app from the .dmg created folder(disk image), they will both work. If I copy it to my applications folder they won't!

I'm sorry to take so long to get back to this, but I do have some new information. I am now running OS10.10.4. With Firefox 38.0.5 and now, tonight, 39.0, I found a way to get it to run. If I run the app from the .dmg created folder(disk image), they will both work. If I copy it to my applications folder they won't!

Modified by cmonsen

Question owner

I was looking at this command that guigs2 sent me: /Applications/Firefox.app/Contents/MacOS/firefox-bin -p It doesn't work because my Firefox.app is here: Macintosh HD:Applications:Browsers Etc.:Firefox:Firefox.app file://localhost/Applications/Browsers%20Etc./Firefox/Firefox.app/ Terminal: Craigs-Laptop:~ craig$ /Applications/Browsers\ Etc./Firefox/Firefox.app/Contents/MacOS/firefox-bin -p Could not find the Mozilla runtime. Craigs-Laptop:~ craig$

When I move Firefox.app from a sub-directory to the Applications directory, everything works!

Sometime after v33 it matters where the app lives! In order to reduce the clutter of hundreds of apps in a list, I created sub-directories (folders) to try and have some order. Firefox now joins the list of apps that MUST be in the file://localhost/Applications/ folder.

Now you know why it wouldn't start, it could not find the Mozilla runtime.

I was looking at this command that guigs2 sent me: /Applications/Firefox.app/Contents/MacOS/firefox-bin -p It doesn't work because my Firefox.app is here: Macintosh HD:Applications:Browsers Etc.:Firefox:Firefox.app file://localhost/Applications/Browsers%20Etc./Firefox/Firefox.app/ Terminal: Craigs-Laptop:~ craig$ /Applications/Browsers\ Etc./Firefox/Firefox.app/Contents/MacOS/firefox-bin -p Could not find the Mozilla runtime. Craigs-Laptop:~ craig$ When I move Firefox.app from a sub-directory to the Applications directory, everything works! Sometime after v33 it matters where the app lives! In order to reduce the clutter of hundreds of apps in a list, I created sub-directories (folders) to try and have some order. Firefox now joins the list of apps that MUST be in the file://localhost/Applications/ folder. Now you know why it wouldn't start, it could not find the Mozilla runtime.