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Firefox crashes

  • 2 replies
  • 6 have this problem
  • 125 views
  • Last reply by FredMcD
  • Solved

cosmo23
cosmo23

I get an error box with title "XULRunner" Message is: Error: Platform version 36.0 is not compatible with MinVersion 36.0.1 MaxVersion 36.0.1 Have already run malware, no help Will not run in Safe Mode, same error message

I get an error box with title "XULRunner" Message is: Error: Platform version 36.0 is not compatible with MinVersion 36.0.1 MaxVersion 36.0.1 Have already run malware, no help Will not run in Safe Mode, same error message

Chosen solution

Please re-install firefox.

  1. Delete profiles before installing

How to remove profiles

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

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All Replies (2)

Saurav
Saurav

Chosen Solution

Please re-install firefox.

  1. Delete profiles before installing

How to remove profiles

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

FredMcD
FredMcD

You should not have removed your profile(s). In this case, create a new profile. If the problem is gone, you can restore the old to the new profile.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles