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Firefox too slow to use on brand new computer

  • 2 replies
  • 2 have this problem
  • 9 views
  • Last reply by FredMcD

boazb
boazb
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I've used firefox for years and have always been happy with it. But I just got a brand new Dell XPS 12 and Firefox simply won't run on it. Chrome and IE are speedy and run without a problem. Firefox is slow and constantly freezes up. A video for example will play for about 2 seconds, then stop for about 5, then play again for 2, then stop for 5 again. It is simply unuseable.

I tried all the tips, like deleting my cache. I even tried uninstalling and reinstalling, but the problem did not go away.

I've used firefox for years and have always been happy with it. But I just got a brand new Dell XPS 12 and Firefox simply won't run on it. Chrome and IE are speedy and run without a problem. Firefox is slow and constantly freezes up. A video for example will play for about 2 seconds, then stop for about 5, then play again for 2, then stop for 5 again. It is simply unuseable. I tried all the tips, like deleting my cache. I even tried uninstalling and reinstalling, but the problem did not go away.

All Replies (2)

philipp
philipp
  • Moderator
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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

FredMcD
FredMcD
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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.