X
Tap here to go to the mobile version of the site.

Support Forum

Made mistake and updated Firefox to 36.0.1 from 36.0

Posted

After updating Firefox to 36.0.1 from 36.0, the speeds of Firefox went from great to MODEM speeds. This happens for most websites. Tried going to "www.google.com" and it took 21 seconds to load page. www.mozilla.org took 31 seconds.

Tried the REFRESH option on the Mozilla site and lost all extensions and user settings for no reason as this did not help.

Any help would be appreciated as I do not like to used IE which I will have to use till this is fixed.

Thanks

After updating Firefox to 36.0.1 from 36.0, the speeds of Firefox went from great to MODEM speeds. This happens for most websites. Tried going to "www.google.com" and it took 21 seconds to load page. www.mozilla.org took 31 seconds. Tried the REFRESH option on the Mozilla site and lost all extensions and user settings for no reason as this did not help. Any help would be appreciated as I do not like to used IE which I will have to use till this is fixed. Thanks

Chosen solution

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • DIRECTV Player Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Octoshape embedded video plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.5.155
  • 5.1.30514.0
  • Unity Player 4.6.3f1
  • WildTangent Games App V2 Presence Detector
  • iTunes Detector Plug-in

Application

  • Firefox 36.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.1/WINNT/en-US/

Extensions

  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • Norton Toolbar 2015.2.0.21 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: NVIDIA GeForce GTX 770M
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x11e0
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 3072
  • adapterSubsysID: 00000000
  • adapterSubsysID2: 00000000
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17415
  • driverDate: 10-28-2013
  • driverDate2: 2-5-2015
  • driverVersion: 10.18.10.3345
  • driverVersion2: 9.18.13.4752
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17773 solutions 160749 answers

Chosen Solution

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls *https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating