X
Tap here to go to the mobile version of the site.
Scheduled maintenance: Wednesday, April 1, between 3:30pm and 5:30pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @firefox on Twitter

Support Forum

dwhelper doesn't work 25Feb2015, after accepting Firefox Hello. All suggested tests done without success.

Posted

I've allowed Firefox Hello download a couple of days ago. dwhelper no longer works. I've tested the extensions. As I only have two, dwhelper and lightbeam, this was easy to do.

I use dwhelper a lot. I use online videos from many sources for my physics and astronomy teaching needs.

This is a problem associated with many video sites, not only youtube.

I've deleted dwhelper and reinstalled it. Started and stopped Firefox. Restarted my macbook pro as well.

Program seems to work up to and including window specifying location to place downloading file.

I've allowed Firefox Hello download a couple of days ago. dwhelper no longer works. I've tested the extensions. As I only have two, dwhelper and lightbeam, this was easy to do. I use dwhelper a lot. I use online videos from many sources for my physics and astronomy teaching needs. This is a problem associated with many video sites, not only youtube. I've deleted dwhelper and reinstalled it. Started and stopped Firefox. Restarted my macbook pro as well. Program seems to work up to and including window specifying location to place downloading file.

Chosen solution

Firefox Hello isn't a separate download - its part of Firefox itself. There's no direct interaction between your browsing and the Hello part of Firefox.

It is most likely that Firefox updated to the latest version, and something in the change meant that dwhelper isn't working as well. I would suggest asking on the extension developer's support site at http://www.downloadhelper.net/documentation.php

According to support thread this thread, there's also a beta version available that might fix your issue.

Unfortunately its hard for us to support extensions, as they are developed by third parties.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.10
  • Provides information about the default web browser
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • Plugin for Wacom tablets.
  • WebEx64 General Plugin Container Version 205
  • iPhoto6

Application

  • Firefox 36.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0/Darwin/en-US/

Extensions

  • DownloadHelper 4.9.24 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Lightbeam 1.2.1 (jid1-F9UJ2thwoAm5gQ@jetpack)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 46
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce GT 330M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Standard8 39 solutions 217 answers

Chosen Solution

Firefox Hello isn't a separate download - its part of Firefox itself. There's no direct interaction between your browsing and the Hello part of Firefox.

It is most likely that Firefox updated to the latest version, and something in the change meant that dwhelper isn't working as well. I would suggest asking on the extension developer's support site at http://www.downloadhelper.net/documentation.php

According to support thread this thread, there's also a beta version available that might fix your issue.

Unfortunately its hard for us to support extensions, as they are developed by third parties.

Firefox Hello isn't a separate download - its part of Firefox itself. There's no direct interaction between your browsing and the Hello part of Firefox. It is most likely that Firefox updated to the latest version, and something in the change meant that dwhelper isn't working as well. I would suggest asking on the extension developer's support site at http://www.downloadhelper.net/documentation.php According to [https://support.mozilla.org/en-US/questions/1049131 support thread] this thread, there's also a beta version available that might fix your issue. Unfortunately its hard for us to support extensions, as they are developed by third parties.