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I'm trying to add an email account, but the "Done" button is always disabled, even though I know my information is correct.

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  • Last reply by aNickzz
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aNickzz
aNickzz

I have entered everything into the form, the same as it's set up in Windows Live Mail on my other PC. I can get as far as the attached image. I can't click "Done"! The server has certificate errors and gives warnings when accessing the webmail interface, but that should not be a problem.

I have entered everything into the form, the same as it's set up in Windows Live Mail on my other PC. I can get as far as the attached image. I can't click "Done"! The server has certificate errors and gives warnings when accessing the webmail interface, but that should not be a problem.

Chosen solution

There is no security set in inbound and address mailbox.... 

On outbound there is auto on port  and address mailpost....

Does naist.jp have a page with settings?

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aNickzz
aNickzz Question owner

Here is the image I couldn't upload on the OP.

Gnospen
Gnospen

Chosen Solution

There is no security set in inbound and address mailbox.... 

On outbound there is auto on port  and address mailpost....

Does naist.jp have a page with settings?

aNickzz
aNickzz Question owner

I had tried setting all the options to Autodetect, but that didn't work. I got the values there from a colleague, the above is me trying one of the various permutations. However, after some searching and an email to the office, I have found the actual correct values. (If I understood Japanese I think this would have been easier to find)

With the new values, clicking Re-test still yields the same result, disabling the Done button. I suspect the certificate errors are causing this? I touched one of the settings and the Done button re-enabled, so it is now correctly setup.

My apologies for not double checking the information I had before posting this question. Though if you know why the Autodetect wouldn't be working I'd be interested to know.