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Firefox 35.0.1 will not start on Yosemite 10.10.2 even with clean install.

Posted

I've tried Safe Mode and I've looked for the crash report in Application Support, unfortunately, there is no Firefox folder! Version 33.1 works OK.

The Troubleshooting information below is for version 33, since I can't get 35 to start. I don't know if you'll find anything useful in there or not. This is from Console: 2/6/15 15:13:59.890 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.oneshot.0x10000042.firefox[36761]) Service exited with abnormal code: 255 2/6/15 15:14:19.663 com.apple.xpc.launchd[1]: (org.mozilla.firefox.182928[36769]) Service exited with abnormal code: 255

2/6/15 14:33:45.000 kernel[0]: firefox (map: 0xffffff8027d101e0) triggered DYLD shared region unnest for map: 0xffffff8027d101e0, region 0x7fff8da00000->0x7fff8dc00000. While not abnormal for debuggers, this increases system memory footprint until the target exits. 2/6/15 14:33:45.950 firefox[36186]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.2 instead of 10.10.2. Use NSProcessInfo's operatingSystemVersion property to get correct system version number. Call location: 2/6/15 14:33:45.953 firefox[36186]: 0 CarbonCore 0x00007fff8e20ed9b ___Gestalt_SystemVersion_block_invoke + 113 2/6/15 14:33:45.953 firefox[36186]: 1 libdispatch.dylib 0x00007fff87a22c13 _dispatch_client_callout + 8 2/6/15 14:33:45.953 firefox[36186]: 2 libdispatch.dylib 0x00007fff87a22b26 dispatch_once_f + 117 2/6/15 14:33:45.953 firefox[36186]: 3 CarbonCore 0x00007fff8e1b73ca _Gestalt_SystemVersion + 987 2/6/15 14:33:45.954 firefox[36186]: 4 CarbonCore 0x00007fff8e1b6fb7 Gestalt + 144 2/6/15 14:33:45.954 firefox[36186]: 5 XUL 0x0000000102a5f551 XRE_FreeAppData + 33185 2/6/15 14:33:48.974 2BUA8C4S2C.com.agilebits.onepassword4-helper[529]: 510035 [EXT:0x7f9f4804f700:<OP4ExtensionHTTPConnection: 0x7f9f48047c40>] M webSocketForURI: | [ES4] Extension connected Firefox-Extension 'resource://onepassword4-at-agilebits-dot-com / (null)' 2/6/15 14:36:01.951 Intego Uninstaller[36225]: Activity on Intego folders ((

   "/Applications/Browsers Etc./Firefox/Firefox.app/Contents/MacOS/updates/0/"

))- delaying uninstall detection. 2/6/15 14:36:02.075 Intego Uninstaller[36225]: Activity on Intego folders ((

   "/Applications/Browsers Etc./Firefox/Firefox.app/Contents/MacOS/updates/0/"

))- delaying uninstall detection.

I hope this is useful. I note that the log entry above suggests I'm running 10.9.2 and the troubleshooting data shows, correctly, that it is 10.10.

Sincerely,

Craig

I've tried Safe Mode and I've looked for the crash report in Application Support, unfortunately, there is no Firefox folder! Version 33.1 works OK. The Troubleshooting information below is for version 33, since I can't get 35 to start. I don't know if you'll find anything useful in there or not. This is from Console: 2/6/15 15:13:59.890 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.oneshot.0x10000042.firefox[36761]) Service exited with abnormal code: 255 2/6/15 15:14:19.663 com.apple.xpc.launchd[1]: (org.mozilla.firefox.182928[36769]) Service exited with abnormal code: 255 2/6/15 14:33:45.000 kernel[0]: firefox (map: 0xffffff8027d101e0) triggered DYLD shared region unnest for map: 0xffffff8027d101e0, region 0x7fff8da00000->0x7fff8dc00000. While not abnormal for debuggers, this increases system memory footprint until the target exits. 2/6/15 14:33:45.950 firefox[36186]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.2 instead of 10.10.2. Use NSProcessInfo's operatingSystemVersion property to get correct system version number. Call location: 2/6/15 14:33:45.953 firefox[36186]: 0 CarbonCore 0x00007fff8e20ed9b ___Gestalt_SystemVersion_block_invoke + 113 2/6/15 14:33:45.953 firefox[36186]: 1 libdispatch.dylib 0x00007fff87a22c13 _dispatch_client_callout + 8 2/6/15 14:33:45.953 firefox[36186]: 2 libdispatch.dylib 0x00007fff87a22b26 dispatch_once_f + 117 2/6/15 14:33:45.953 firefox[36186]: 3 CarbonCore 0x00007fff8e1b73ca _Gestalt_SystemVersion + 987 2/6/15 14:33:45.954 firefox[36186]: 4 CarbonCore 0x00007fff8e1b6fb7 Gestalt + 144 2/6/15 14:33:45.954 firefox[36186]: 5 XUL 0x0000000102a5f551 XRE_FreeAppData + 33185 2/6/15 14:33:48.974 2BUA8C4S2C.com.agilebits.onepassword4-helper[529]: 510035 [EXT:0x7f9f4804f700:<OP4ExtensionHTTPConnection: 0x7f9f48047c40>] M webSocketForURI: | [ES4] Extension connected Firefox-Extension 'resource://onepassword4-at-agilebits-dot-com / (null)' 2/6/15 14:36:01.951 Intego Uninstaller[36225]: Activity on Intego folders (( "/Applications/Browsers Etc./Firefox/Firefox.app/Contents/MacOS/updates/0/" ))- delaying uninstall detection. 2/6/15 14:36:02.075 Intego Uninstaller[36225]: Activity on Intego folders (( "/Applications/Browsers Etc./Firefox/Firefox.app/Contents/MacOS/updates/0/" ))- delaying uninstall detection. I hope this is useful. I note that the log entry above suggests I'm running 10.9.2 and the troubleshooting data shows, correctly, that it is 10.10. Sincerely, Craig

Additional System Details

Installed Plug-ins

  • Shockwave Flash 16.0 r0
  • A plugin to detect whether the Adobe Creative Cloud is installed on this machine.v_2_0_0_0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Provides information about the default web browser
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • 5.1.30514.0
  • Web Application support for Dragon Dictate
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Office Live Update v1.0
  • Logitech Harmony Browser Plug-In 1.2.0.2
  • RealPlayer Plugin
  • Coupons Inc., Coupon Printing FireFox Plugin
  • CIG Download
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Picasa plugin.
  • Simplifies the uploading of photo files.
  • iPhoto6

Application

  • Firefox 33.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1/Darwin/en-US/

Extensions

  • 1Password 4.2.5 (onepassword4@agilebits.com)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom)
  • DownThemAll! 2.0.17 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Video Converter 4.4.1 ({1C177B10-F72F-11E1-A21F-0800200C9A66})
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6740
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 6770M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.blockautorefresh: True
  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 14
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 7
  • browser.places.updateRecentTagsUri: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141030112145
  • browser.startup.homepage: about:blank
  • browser.startup.homepage_override.buildID: 20141030112145
  • browser.startup.homepage_override.mstone: 33.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 33.1
  • font.name.serif.x-western: Times New Roman
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d9: 3
  • media.gmp-gmpopenh264.lastUpdate: 1414720407
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1423251289
  • network.cookie.cookieBehavior: 1
  • network.cookie.prefsMigrated: True
  • network.protocol-handler.warn-external.dnupdate: False
  • places.database.lastMaintenance: 1423251288
  • places.history.expiration.transient_current_max_pages: 104858
  • places.last_vacuum: 1290462061
  • plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.fdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • security.OCSP.disable_button.managecrl: False
  • security.OCSP.signingCA: Builtin Object Token:IPS CLASE1 root
  • security.OCSP.URL:
  • security.warn_viewing_mixed.show_once: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1418576709

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

There may not be a profile since the Firefox folder is empty.

Can you try to run the profile manager to start Firefox and see what the error is there: In a terminal run this:

/Applications/Firefox.app/Contents/MacOS/firefox-bin -p

It looks like you are using Intego to restore information.

Since there is no Firefox folder, I would recommend a reinstall. But before doing this, please make a back up of the profile folder: this will have the file path for where it is on your Mac Profiles - Where Firefox stores your bookmarks, passwords and other user data - that is if there is a profile detected in the profile manager.

There may not be a profile since the Firefox folder is empty. Can you try to run the profile manager to start Firefox and see what the error is there: In a terminal run this: /Applications/Firefox.app/Contents/MacOS/firefox-bin -p It looks like you are using Intego to restore information. Since there is no Firefox folder, I would recommend a reinstall. But before doing this, please make a back up of the profile folder: this will have the file path for where it is on your Mac [[Profiles - Where Firefox stores your bookmarks, passwords and other user data]] - that is if there is a profile detected in the profile manager.