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i get this error every time i open a new page: Firefox can't find the file at chrome://ext1.engageya.com/widget. How can i make it stop?

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It might be that a widget has installed incorectly, but i'm not sure. The whole message is: File not found Firefox can't find the file at chrome://ext1.engageya.com/widget. It also has one of those information circles (the letter "i" in a circle). The message appears in a box on the bottom of the page.

It might be that a widget has installed incorectly, but i'm not sure. The whole message is: File not found Firefox can't find the file at chrome://ext1.engageya.com/widget. It also has one of those information circles (the letter "i" in a circle). The message appears in a box on the bottom of the page.

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Sounds like Malware. https://support.mozilla.org/en-US/questions/999296

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

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