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Update Firefox then could not access internet. I uninstalled & attempted to reinstall Firefox. This failed.

Posted

After the 2nd attempt to uninstall and reinstall, I deleted the Mozilla Firefox directory and ran Firefox Setup 35.0.1.exe again:

The directories/files that Firefox Setup 35.0.1.exe created in Program Files (x86) were:

 - browser/extensions/{a numeric key}.xpi
 - plugins/npMeetingJoinPluginOC.dll,  plugins/nppdf.dll
 -  tobedeleted/ nsb8671.tmp, and 13 more files of this form

The Setup process is 7z Setup SFX (32 bit) is hung according to the Windows Task Manager.

I deleted the hung process(es), deleted the Mozilla Firefox directory and tried to run Firefox Setup 35.0.1.exe again. The result is a hung process 7z Setup SFX (32 bit) and no Mozilla Firefox directory was created.

Now running Firefox Setup 35.0.1.exe results in just a hung process, no directory of files are created.

After the 2nd attempt to uninstall and reinstall, I deleted the Mozilla Firefox directory and ran Firefox Setup 35.0.1.exe again: The directories/files that Firefox Setup 35.0.1.exe created in Program Files (x86) were: - browser/extensions/{a numeric key}.xpi - plugins/npMeetingJoinPluginOC.dll, plugins/nppdf.dll - tobedeleted/ nsb8671.tmp, and 13 more files of this form The Setup process is 7z Setup SFX (32 bit) is hung according to the Windows Task Manager. I deleted the hung process(es), deleted the Mozilla Firefox directory and tried to run Firefox Setup 35.0.1.exe again. The result is a hung process 7z Setup SFX (32 bit) and no Mozilla Firefox directory was created. Now running Firefox Setup 35.0.1.exe results in just a hung process, no directory of files are created.

Additional System Details

Installed Plug-ins

Firefox does not exist even after multiple attempts to reinstall it - so cannot provide any information here.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; Touch; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; Tablet PC 2.0; InfoPath.3; TNJB; rv:11.0) like Gecko

More Information

Firefox does not exist even after multiple attempts to reinstall it - so cannot provide any information here.

FredMcD
  • Top 10 Contributor
4303 solutions 60401 answers

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. Check the settings.


Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''Network.''' Look for '''Configure How Firefox Connects''' and press the '''Settings''' button. Check the settings. ------------ Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
cor-el
  • Top 10 Contributor
  • Moderator
17670 solutions 159848 answers

What security software (firewall, anti-virus) do you have?

What security software (firewall, anti-virus) do you have?