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How do I set up rules ? I just cannot get this to work

  • 15 replies
  • 2 have this problem
  • 10 views
  • Last reply by crafterbet

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I have tried following the instructions but when I click to send the mail to the chosen folder nothing happens. I have to be able to get rules to work if I am going to continue using Thunderbird

I have tried following the instructions but when I click to send the mail to the chosen folder nothing happens. I have to be able to get rules to work if I am going to continue using Thunderbird

Chosen solution

Select the filter causing the trouble and click 'Edit'. Post a screenshot of the 'Filter Rules' window.

Read this answer in context 👍 0

All Replies (15)

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What instructions? What exactly are you trying to achieve?

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I want to send the mails to their own folders, for example if mail comes from Freegle I want it to go into the Freegle folder automatically without my having to move each mail seperately , it's call a rule and at the top of the mail window are directions to set the rules up and I can't get it to work

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Can you make a screenshot of your Message Filter set-up box? (…assuming there's nothing too personal.)

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

You said: "…at the top of the mail window are directions to set the rules up…"

Where is this? What's a "mail window"?

Modified by Zenos

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Attached a screenshot of the filter set up box, it is found under Tools/ Rules

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Chosen Solution

Select the filter causing the trouble and click 'Edit'. Post a screenshot of the 'Filter Rules' window.

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THIS IS NOT FROM THE OWNER. sorry I dint mean to interupt. My filters run perfect all the time.

Modified by Gnospen

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@crist1 didn't mean to disturb

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You set up two rules and they both must match for the filter to apply. Select 'Match any of the following' instead of 'Match all ...'.

You can also activate the filter log to verify if it's working.

Modified by christ1

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crafterbet said

Attached a screenshot of the filter set up box, it is found under Tools/ Rules

Sorry I can only read and understand English. I have tried 3 different filters and not one of them will work wasn't supposed to attach a quote of what I said, It was supposed to quote the reply I got

Modified by crafterbet

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We need to see a picture like the one Gnospen posted, showing the filter rules themselves.

Modified by Zenos

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Sorry but things are getting too confusing and I cannot make sense of anything right now. I do not understand what the last reply means, I can only say I set p a rule, and it did not move the mail to the selected folder, I tried 3 times with different folders none of them worked, I have activated the log and it is showing nothing

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OK, we mistook Gnospen's posting as being from the OP.

We need to see a picture like the one Gnospen posted.

Modified by Zenos

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Gnospen said

THIS IS NOT FROM THE OWNER. sorry I dint mean to interupt. My filters run perfect all the time.

SORRY

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@crafterbet:

My misplaced advice to Gnospen about the @ is based on learning that some characters are not recognized in filters. + is especially problematic.

I've tried to use @ to count email addresses in a header and I couldn't get the filter to see them, so accordingly I advised to remove them, thinking this was an example of a non-working filter.

But we need to see the content of one of your non-working filters.

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I have my fingers crossed!! I tried again using the Message/ create rule from message and it seems to be working, before I was typing in the name of the one I wanted to creat, but now am letting the computer do the work . Fingers crossed its working now Many thanks for trying