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Videos not playing

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I am using the latest version of Firefox on my Samsung s4 and cannot play videos on Firefox. If I switch to Chrome the videos play without any problems. Is anybody else having this problem. Thanks

All Replies (5)

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HI PJMFOX44, Thank you for your question. I understand that videos are not playing. In order to better investigate the issue, can you please provide an example url where this is happening?

Thank you!

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http://www.cnn.com/videos/us/2015/01/15/dnt-mastodon-bones-found-in-backyard.wwmt

The above video won't play in Firefox and I don't see any of the usual controls like the Play button. It plays perfectly in Chrome.

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Hi PJMFOX44:

Thank-you for providing a sample video url to Rachel and the rest of the support crew.

The above video works for me on my Samsung S5 on Firefox 35 with if I have with Firefox Settings -> Display -> Plugins set to Disabled

Does the video work for you if you set Plugins to disabled?

Cheers!

...Roland

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Roland Here is another site that I can't play in Firefox although it works perfectly in Chrome even after changing the setting that you mentioned in your previous answer

http://www.foxnews.com/science/2014/12/03/england-king-richard-iii-identified-with-dna/

Thanks

Modified by PJMFOX44

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hi again PJMFOX44

That foxnews video from december 2014 video works perfectly with flash installed on my Samsung Galaxy S5 (I don't have an S4 but as far as I know video should work equally well on the S5 and S4) in tap to activate and enabled mode. It doesn't work if I don't have Adobe Flash player installed. Latest things to try:

  1. Please install Adobe Flash Player on your S4 and let us know if that makes the videos work. (Should have asked you to do this earlier sorry!) https://support.mozilla.org/en-US/kb/how-do-i-watch-flash-videos-firefox-android
  2. If that doesn't work in Firefox Settings -> Tools -> Addons please try uninstalling all add-ons and let us know if that makes it work https://support.mozilla.org/en-US/kb/uninstall-firefox-android-add-ons

fingers crossed this helps!

...Roland