X
Tap here to go to the mobile version of the site.

Support Forum

Videos not playing

Posted

I am using the latest version of Firefox on my Samsung s4 and cannot play videos on Firefox. If I switch to Chrome the videos play without any problems. Is anybody else having this problem. Thanks

I am using the latest version of Firefox on my Samsung s4 and cannot play videos on Firefox. If I switch to Chrome the videos play without any problems. Is anybody else having this problem. Thanks

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.1 r115

Application

  • User Agent: Mozilla/5.0 (Android; Mobile; rv:35.0) Gecko/35.0 Firefox/35.0

More Information

guigs 1072 solutions 11697 answers

Helpful Reply

HI PJMFOX44, Thank you for your question. I understand that videos are not playing. In order to better investigate the issue, can you please provide an example url where this is happening?

Thank you!

HI PJMFOX44, Thank you for your question. I understand that videos are not playing. In order to better investigate the issue, can you please provide an example url where this is happening? Thank you!

Question owner

http://www.cnn.com/videos/us/2015/01/15/dnt-mastodon-bones-found-in-backyard.wwmt

The above video won't play in Firefox and I don't see any of the usual controls like the Play button. It plays perfectly in Chrome.

http://www.cnn.com/videos/us/2015/01/15/dnt-mastodon-bones-found-in-backyard.wwmt The above video won't play in Firefox and I don't see any of the usual controls like the Play button. It plays perfectly in Chrome.
Roland Tanglao
  • Administrator
71 solutions 781 answers

Helpful Reply

Hi PJMFOX44:

Thank-you for providing a sample video url to Rachel and the rest of the support crew.

The above video works for me on my Samsung S5 on Firefox 35 with if I have with Firefox Settings -> Display -> Plugins set to Disabled

Does the video work for you if you set Plugins to disabled?

Cheers!

...Roland

Hi PJMFOX44: Thank-you for providing a sample video url to Rachel and the rest of the support crew. The above video works for me on my Samsung S5 on Firefox 35 with if I have with Firefox Settings -> Display -> Plugins set to Disabled Does the video work for you if you set Plugins to disabled? Cheers! ...Roland

Question owner

Roland Here is another site that I can't play in Firefox although it works perfectly in Chrome even after changing the setting that you mentioned in your previous answer

http://www.foxnews.com/science/2014/12/03/england-king-richard-iii-identified-with-dna/

Thanks

Roland Here is another site that I can't play in Firefox although it works perfectly in Chrome even after changing the setting that you mentioned in your previous answer http://www.foxnews.com/science/2014/12/03/england-king-richard-iii-identified-with-dna/ Thanks

Modified by PJMFOX44

Roland Tanglao
  • Administrator
71 solutions 781 answers

hi again PJMFOX44

That foxnews video from december 2014 video works perfectly with flash installed on my Samsung Galaxy S5 (I don't have an S4 but as far as I know video should work equally well on the S5 and S4) in tap to activate and enabled mode. It doesn't work if I don't have Adobe Flash player installed. Latest things to try:

  1. Please install Adobe Flash Player on your S4 and let us know if that makes the videos work. (Should have asked you to do this earlier sorry!) https://support.mozilla.org/en-US/kb/how-do-i-watch-flash-videos-firefox-android
  2. If that doesn't work in Firefox Settings -> Tools -> Addons please try uninstalling all add-ons and let us know if that makes it work https://support.mozilla.org/en-US/kb/uninstall-firefox-android-add-ons

fingers crossed this helps!

...Roland

hi again PJMFOX44 That foxnews video from december 2014 video works perfectly with flash installed on my Samsung Galaxy S5 (I don't have an S4 but as far as I know video should work equally well on the S5 and S4) in tap to activate and enabled mode. '''It doesn't work if I don't have Adobe Flash player installed. ''' Latest things to try: # '''Please install Adobe Flash Player on your S4 '''and let us know if that makes the videos work. (Should have asked you to do this earlier sorry!) https://support.mozilla.org/en-US/kb/how-do-i-watch-flash-videos-firefox-android # If that doesn't work in Firefox Settings -> Tools -> Addons please try uninstalling all add-ons and let us know if that makes it work https://support.mozilla.org/en-US/kb/uninstall-firefox-android-add-ons fingers crossed this helps! ...Roland