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I looked at your articles but my new computer wont let me install it, can you help?

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  • Last reply by jayelbe

Cburns93
Cburns93
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I used firefox on my old ASUS laptop. I just got a new one and was trying to install firefox on it today. I would get all the way to the Install setup page and I would click install and it would begin downloading. about halfway through everytime a message would pop up reading "your download was interrupted" and no matter what I would do it would not work.

I used firefox on my old ASUS laptop. I just got a new one and was trying to install firefox on it today. I would get all the way to the Install setup page and I would click install and it would begin downloading. about halfway through everytime a message would pop up reading "your download was interrupted" and no matter what I would do it would not work.

Chosen solution

Hi Cburns93,

Sorry you're having difficulty downloading Firefox.

Could you please try using the relevant download link on this page? https://www.mozilla.org/en-US/firefox/all/

This version will fully download Firefox before the install setup page appears, so it should bypass the issue you've had.

Let us know if it works! Best,


Jayelbe

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jayelbe
jayelbe
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Chosen Solution

Hi Cburns93,

Sorry you're having difficulty downloading Firefox.

Could you please try using the relevant download link on this page? https://www.mozilla.org/en-US/firefox/all/

This version will fully download Firefox before the install setup page appears, so it should bypass the issue you've had.

Let us know if it works! Best,


Jayelbe