Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird crashes within seconds after starting, even when reinstalled. Caused by Facebook Photo Uploader" (fbplugin) [@ CoreFoundation@0x9186 ]

  • 10 replies
  • 12 have this problem
  • 20 views
  • Last reply by Wayne Mery

more options

The basics: Mac OS X 10.10.1 Yosemite, 10 GB RAM. Thunderbird version 31.3.0 (though the same thing happens when I try earlier and later versions).

Symptom: Thunderbird crashes within a few seconds of starting it up. I have enough time click on a menu or two, perhaps glance at a message, then it crashes.

Attempted solutions:

- Starting Thunderbird in Safe Mode.

- Starting the Mac in Safe Mode.

- Deleting ~/Library/Preferences/org.mozilla.thunderbird.plist and ~/Library/Preferences/Thunderbird, deleting the Thunderbird application, emptying the trash, and reinstalling Thunderbird from mozilla.org.

- Using Yosemite Cache Cleaner to scan the hard drive for viruses, and to deep-clean all System and User caches.

- Booting from the Recovery partition, repairing disk permission, and repairing the filesystem.

The only time Thunderbird has semi-stable is just after I've deleted all preferences, started it up, and I do the initial set-up for my e-mail account. Everything appears normal, and my list of IMAP folders appears. But shortly after that Thunderbird crashes again, and keeps crashing at every subsequent restart.

This is a problem that developed last Wednesday, Dec 24; prior to that the program ran just fine. No other program on my computer at work is showing these symptoms. Thunderbird works on my Macintosh at home (same software versions) and on my Linux computer at work.

I'm at a loss of what to try next. Any ideas?

The basics: Mac OS X 10.10.1 Yosemite, 10 GB RAM. Thunderbird version 31.3.0 (though the same thing happens when I try earlier and later versions). Symptom: Thunderbird crashes within a few seconds of starting it up. I have enough time click on a menu or two, perhaps glance at a message, then it crashes. Attempted solutions: - Starting Thunderbird in Safe Mode. - Starting the Mac in Safe Mode. - Deleting ~/Library/Preferences/org.mozilla.thunderbird.plist and ~/Library/Preferences/Thunderbird, deleting the Thunderbird application, emptying the trash, and reinstalling Thunderbird from mozilla.org. - Using Yosemite Cache Cleaner to scan the hard drive for viruses, and to deep-clean all System and User caches. - Booting from the Recovery partition, repairing disk permission, and repairing the filesystem. The only time Thunderbird has semi-stable is just after I've deleted all preferences, started it up, and I do the initial set-up for my e-mail account. Everything appears normal, and my list of IMAP folders appears. But shortly after that Thunderbird crashes again, and keeps crashing at every subsequent restart. This is a problem that developed last Wednesday, Dec 24; prior to that the program ran just fine. No other program on my computer at work is showing these symptoms. Thunderbird works on my Macintosh at home (same software versions) and on my Linux computer at work. I'm at a loss of what to try next. Any ideas?

Modified by Wayne Mery

All Replies (10)

more options
more options

The most recent one is:

bp-57a24ad4-2084-4b1a-88b3-ada972141231

more options

By the way, this was just after I made another attempt to fix the problem by reinstalling Yosemite. No change.

more options

Reinstalling an OS is not an advisable path toward resolving crashes.

In your case, the crash report https://crash-stats.mozilla.com/report/index/57a24ad4-2084-4b1a-88b3-ada972141231 points to the cause (as it often does)

Frame Module Signature Ø 0 CoreFoundation CoreFoundation@0x9186 Ø 1 fbplugin fbplugin@0xeb8

the facebook plugin. You need to remove this from your system

more options

Chosen Solution

more options
more options

That was it! May flights of angels spread rose petals on your path!

I had no idea this plugin was in my system, nor did I ever knowingly use it. I suppose everyone with the kind of problem says that.

Thank you! And have a Happy New Year!

more options

Hi,

My Thunderbird (release 31.5.0) hangs within 10 seconds after start up. I do not have the FB plug-in as mentioned above installed. How can I make a crash report for you guys?

I was able to make a printscreen of the plugins I'm using just before Thunderbird hangs (see attached pic).

more options

Additional information: I cannot find the folder ~/Library/Thunderbird/Crash Reports/submitted/ (it just does not seem to be there), so I'm not able to deliver a crash report...

more options

hangs in thunderbird do not generate a crash report.

If you can reproduce the startup hang with Thunderbird started in safe mode https://support.mozilla.org/en-US/kb/safe-mode then please file a bug report https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird