X
Tap here to go to the mobile version of the site.

Support Forum

No sound in Firfox Hello

Posted

I have normal sound in Firefox and get the incoming call tone, but when I click on the green 'answer button I get a small picture of myself (which is very slow to react to camera input) and I get no picture or sound from the caller.

I'm using Firefox v34 on Linux Mint v17 XFCE 32 bit on a HP Compaq D530 Pentium 4 2.8 GHz with 1 GB of ram. Skype Linux works as expected.

I have normal sound in Firefox and get the incoming call tone, but when I click on the green 'answer button I get a small picture of myself (which is very slow to react to camera input) and I get no picture or sound from the caller. I'm using Firefox v34 on Linux Mint v17 XFCE 32 bit on a HP Compaq D530 Pentium 4 2.8 GHz with 1 GB of ram. Skype Linux works as expected.

Additional System Details

Installed Plug-ins

  • DivX Web Player version 1.4.0.233
  • The IcedTea-Web Plugin executes Java applets.
  • The Videos 3.10.1 plugin handles video and audio streams.
  • Shockwave Flash 11.2 r202

Application

  • Firefox 34.0
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0/Linux/en-GB/

Extensions

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • DownloadHelper 4.9.24 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Ghostery 5.4.1 (firefox@ghostery.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Mint Search Enhancer 1.0 (mint-search-enhancer@linuxmint.com) (Inactive)
  • Stylish 1.0.7 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel Open Source Technology Center -- Mesa DRI Intel(R) 865G x86/MMX/SSE2
  • adapterDeviceID: Mesa DRI Intel(R) 865G x86/MMX/SSE2
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: Intel Open Source Technology Center
  • driverDate:
  • driverVersion: 1.3 Mesa 10.1.0
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 2
  • webglRendererMessage: [u'blockedGfxCard']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141127110656
  • browser.startup.homepage: http://www.linuxmint.com/start/qiana
  • browser.startup.homepage_override.buildID: 20141127110656
  • browser.startup.homepage_override.mstone: 34.0
  • browser.tabs.closeWindowWithLastTab: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0
  • gfx.blacklist.direct2d: 4
  • gfx.blacklist.layers.direct3d10: 4
  • gfx.blacklist.layers.direct3d10-1: 4
  • gfx.blacklist.layers.direct3d11: 4
  • gfx.blacklist.layers.direct3d9: 4
  • gfx.blacklist.layers.opengl: 4
  • gfx.blacklist.stagefright: 4
  • gfx.blacklist.webgl.angle: 4
  • gfx.blacklist.webgl.msaa: 4
  • gfx.blacklist.webgl.opengl: 4
  • gfx.xrender.enabled: False
  • keyword.URL: https://duckduckgo.com/?t=lm&q=
  • media.gmp-gmpopenh264.lastUpdate: 1413464948
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1419931347
  • network.cookie.prefsMigrated: True
  • network.protocol-handler.app.apt: /usr/bin/apturl
  • network.protocol-handler.app.apt+http: /usr/bin/apturl
  • network.protocol-handler.warn-external.apt: True
  • network.protocol-handler.warn-external.apt+http: True
  • places.database.lastMaintenance: 1419931349
  • places.history.expiration.transient_current_max_pages: 26057
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.cache: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1417792293

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

To make sure that the permissions from the caller's side is working, ask them to try the following:

  1. In the window of the page with the outgoing call click on the lock icon in the url bar.
  2. Select Permissions
  3. make sure that camera and sound are allowed.
  4. refresh the page and click allow in the page.

Does this help the camera and incoming sound?

To make sure that the permissions from the caller's side is working, ask them to try the following: # In the window of the page with the outgoing call click on the lock icon in the url bar. # Select Permissions # make sure that camera and sound are allowed. #refresh the page and click allow in the page. Does this help the camera and incoming sound?
FredMcD
  • Top 10 Contributor
4230 solutions 59027 answers

Also both of you check the video phone options.

Also '''both of you''' check the video phone options.

Question owner

Without making any changes I now get a more-or-less still picture and some random noises. As though on a veerrrryyy slow computer.

I'm guessing that sound and picture means that cameras and microphones are working at both ends.

Is there any diagnostic mode I can enable?

Without making any changes I now get a more-or-less still picture and some random noises. As though on a veerrrryyy slow computer. I'm guessing that sound and picture means that cameras and microphones are working at both ends. Is there any diagnostic mode I can enable?
FredMcD
  • Top 10 Contributor
4230 solutions 59027 answers

I do not use those type of systems. I've called the big guys to help you. Good luck.

I do not use those type of systems. I've called the big guys to help you. Good luck.