Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Many emails I receive have characters like A with an accent instead of £. Is there any way to fix this?

  • 1 reply
  • 3 have this problem
  • 5 views
  • Last reply by Toad-Hall

more options

I am using Thunderbird 31.3.0.

I am using Thunderbird 31.3.0.

Chosen solution

Sounds like the email has not used the correct character encoding.

Character encoding (temporary): 
  • 'View' -> Character encoding'

then select the desired character encoding.

  • Tools > Options > Display > Formatting tab
  • click on 'Advanced' button
"Incoming Mail" pulldown menu: 

Thunderbird will normally use each message's stored character encoding, or auto-detect it, but you can set a default character encoding for message display by using this pulldown. Post image of what you have in the fonts and Encoding window. See image below as example

To see what charset is used in email. Select email in list which has wrong characters, to view in Message Pane. Click on 'Other Actions' and select 'View source' Look for : charset ="utf-8" Content-Transfer-Encoding: 7bit

What do you have for those two lines?

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Sounds like the email has not used the correct character encoding.

Character encoding (temporary): 
  • 'View' -> Character encoding'

then select the desired character encoding.

  • Tools > Options > Display > Formatting tab
  • click on 'Advanced' button
"Incoming Mail" pulldown menu: 

Thunderbird will normally use each message's stored character encoding, or auto-detect it, but you can set a default character encoding for message display by using this pulldown. Post image of what you have in the fonts and Encoding window. See image below as example

To see what charset is used in email. Select email in list which has wrong characters, to view in Message Pane. Click on 'Other Actions' and select 'View source' Look for : charset ="utf-8" Content-Transfer-Encoding: 7bit

What do you have for those two lines?