Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why do I keep getting the message "Unable to connect to Imap server you may have exceeded the maximum number of connections to this server.

  • 6 replies
  • 19 have this problem
  • 202 views
  • Last reply by hschaars

more options

I already tried reducing the maximum number of connections to 1, but I'm still receiving the message. Is there anything else I can do?

My computer is a Mac mini running OSX 10.9.5. Firefox is version 34.0.5.

I already tried reducing the maximum number of connections to 1, but I'm still receiving the message. Is there anything else I can do? My computer is a Mac mini running OSX 10.9.5. Firefox is version 34.0.5.

All Replies (6)

more options

I am not an Apple person but the usual answer to this is your iPhone is hogging all the connections. If you have an iPhone, if you turn it off do things go back to normal?

more options

I don"t have an Iphone or a smart phone. I have a normal cell phone with no data plan.

more options

Ok, IMAP server almost universally allow multiple connections. Thunderbird as you would have observed uses 5 if they are available. As Airmail suggested, iphones just use more and more until they exhaust the available connections. There is no set maximum option.

However there are other things that can consume connections and some may surprise you.

Anti spam tools such as mail washer Anti virus programs in their anti spam or anti phishing roles Web mail. The wife sharing the same account on her laptop.

That is from the top of my head. So could any of those apply.

more options

I don't have anti spam tools that I know of. And I don't have anti virus software since this is a Mac. I live alone so no one shares my account. I also have a laptop running Windows 8.1, but I don't have both computers on at the same time. Should I change the connection number back to 5?

more options

do you explicitly shut down the lap top or just close the lid? 8.1 does not shut down but continues running unless you explicitly turn the laptop off.

more options

'I shut my laptop off and unplug it every day. I only use it for maybe about 2 hrs. every night.