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I cannot access common web site like Paypal. I get an "Untrusted Connection" screen. I have accessed Paypal in the past. This also happens with Capital One.

Posted

Just in the past week, when I try to access many web sites, including PayPal and Capital One, I get a Untrusted Connection screen and it prevents me from entering these sites.

Just in the past week, when I try to access many web sites, including PayPal and Capital One, I get a Untrusted Connection screen and it prevents me from entering these sites.

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • GEPlugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • MetaStream 3 Plugin r4
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Content Blocker Google Chrome Extension
  • Chrome Virtual Keyboard
  • Online Banking Google Chrome Extension
  • RealPlayer Download Plugin
  • This plug-in enables downloading with the Download This Video button
  • This plug-in enables downloading of HTML5 videos
  • This plug-in enables downloading of Flash videos
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 16.0 r0
  • Shockwave Flash 11.7 r700
  • 5.1.30514.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

hello ra12rick, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:

  • what is the error code shown under technical details on the error page?

in case the error code equals sec_error_unknown_issuer, please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions):

  • which issuer information does the certificate contain?

thank you!

hello ra12rick, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors: * what is the '''error code''' shown under ''technical details'' on the error page? in case the error code equals ''sec_error_unknown_issuer'', please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions): * which '''issuer information''' does the certificate contain? thank you!