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downloads won't start

Posted

I have been trying to download Simple Sticky Notes to my computer. I am using Windows 8. I have added download.com to allowed sites in the Security tab. When I click on the down arrow to retrieve the downloaded file, I see it there but it will not open. I have downloaded the file many times and it will not open.

I have been trying to download Simple Sticky Notes to my computer. I am using Windows 8. I have added download.com to allowed sites in the Security tab. When I click on the down arrow to retrieve the downloaded file, I see it there but it will not open. I have downloaded the file many times and it will not open.

Chosen solution

Please make sure that you try to also make sure that your antivirus is not blocking any downloads.

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • GEPlugin
  • Google Update
  • Logitech Harmony Remote Plugin
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • LastPass Plugin
  • NPWLPG
  • Shockwave Flash 15.0 r0
  • 5.1.30514.0

Application

  • Firefox 34.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • LastPass 3.1.54 (support@lastpass.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 2014.7.10.12 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 117d1043
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 9-16-2013
  • driverDate2:
  • driverVersion: 10.18.10.3308
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.places.smartBookmarksVersion: 7
  • browser.search.suggest.enabled: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141125180439
  • browser.startup.homepage: https://ca.yahoo.com/
  • browser.startup.homepage_override.buildID: 20141125180439
  • browser.startup.homepage_override.mstone: 34.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1418019307
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1418019306
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1418006359
  • places.history.expiration.transient_current_max_pages: 104379
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1416687815

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Chosen Solution

Please make sure that you try to also make sure that your antivirus is not blocking any downloads.

Please make sure that you try to also make sure that your antivirus is not blocking any downloads. *[[What to do if you can't download or save files]] *[[Change what Firefox does when you click on or download a file]]