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"Please enter the master password for the Software Security Device" is popping-up everytime I open the browser after installing Firefox 34.0.5?

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After installing Firefox 34.0.5 I am now getting a pop-up window with a prompt to "Please enter the master password for the Software Security Device" every time I open the browser. I don't know what has changed in my settings after updating Firefox to cause this to happen. Can you advise me how to get this to stop?

After installing Firefox 34.0.5 I am now getting a pop-up window with a prompt to "Please enter the master password for the Software Security Device" every time I open the browser. I don't know what has changed in my settings after updating Firefox to cause this to happen. Can you advise me how to get this to stop?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Garmin Communicator Plug-In 4.1.0.0
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • Office Live Update v1.5
  • LastPass Plugin
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 15.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.4.154
  • 4.0.60129.0
  • VLC media player Web Plugin 2.1.3
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 34.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Avast Online Security 10.0.2502.149 (wrc@avast.com)
  • Easy Copy 2.4.0 (easycopy@smokyink.com)
  • Garmin Communicator 4.1.0 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • LastPass 3.1.54 (support@lastpass.com)
  • Lightweight Themes Manager 0.2 (lwthemes-manager@loucypher)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b})
  • QuickMark 1.2.5 (jid0-QT2VXewB9xzbRlyapSJjA4ebwoU@jetpack)
  • Screengrab (fix version) 0.98.03c ({02450914-cdd9-410f-b1da-db004e18c671})
  • Test Pilot 1.2.3 (testpilot@labs.mozilla.com)
  • The Fox, Only Better 1.1.3 (thefoxonlybetter@quicksaver)
  • Tile Tabs 11.13 (tiletabs@DW-dev)
  • TinEye Reverse Image Search 1.1 (tineye@ideeinc.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • URL Link 2.04.3 ({139a120b-c2ea-41d2-bf70-542d9f063dfd})
  • Web2PDF converter 1.12 ({e8f509f0-b677-11de-8a39-0800200c9a66})
  • Ebates Cash Back 3.0.2.9 ({35d6291e-1d4b-f9b4-c52f-77e6410d1326}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 965 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a02
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 01f11028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.18592
  • driverDate: 2-26-2009
  • driverDate2:
  • driverVersion: 7.15.10.1666
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) 965 Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 7
  • browser.search.param.yahoo-fr: chr-greentree_ff&ilc=12&type=902615
  • browser.search.useDBForOrder: True
  • browser.sessionstore.restore_on_demand: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage: about:blank
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • browser.tabs.onTop: False
  • browser.urlbar.default.behavior: 1
  • dom.disable_open_during_load: False
  • dom.max_chrome_script_run_time: 0
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 34.0.5
  • font.name.serif.x-western: Arial
  • gfx.blacklist.suggested-driver-version: 7.15.10.1666
  • keyword.URL: http://www.bing.com/search
  • media.gmp-gmpopenh264.lastUpdate: 1413368381
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1417787058
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1417833855
  • places.history.expiration.transient_current_max_pages: 93668
  • places.history.expiration.transient_optimal_database_size: 149867560
  • places.last_vacuum: 1284478840
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npcig: 0
  • plugin.state.npdeployjava: 1
  • plugin.state.npgarmin: 2
  • plugin.state.npmozcouponprinter: 0
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • security.OCSP.disable_button.managecrl: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1416525515

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17418 solutions 157373 answers

Are you using Firefox Sync?

The Sync version used in Firefox 34 uses the password manager to store the name (e-mail) and password to be used to connect to the Sync server. The chrome://FirefoxAccounts entry in the password manager stores the authentication data (kA and kB) in JSON format. Previous Firefox versions stored this data in the signedInUser.json file in the profile folder, but the current version only stores the sessionToken and needs the password manager for the password.

Are you using Firefox Sync? The Sync version used in Firefox 34 uses the password manager to store the name (e-mail) and password to be used to connect to the Sync server. The chrome://FirefoxAccounts entry in the password manager stores the authentication data (kA and kB) in JSON format. Previous Firefox versions stored this data in the signedInUser.json file in the profile folder, but the current version only stores the sessionToken and needs the password manager for the password.

Question owner

Yes, I am using Firefox Sync.

Yes, I am using Firefox Sync.
cor-el
  • Top 10 Contributor
  • Moderator
17418 solutions 157373 answers

If you use Sync and have a MP set then you will have to accept this change in behavior and enter the MP to make it possible to connect to the Sync server. Otherwise you will get an error log appended to the about-sync-log page.

It would be good if this would only apply to Sync and state this and not about enabling the Password Manager (i.e. log in to the software security device).

If you use Sync and have a MP set then you will have to accept this change in behavior and enter the MP to make it possible to connect to the Sync server. Otherwise you will get an error log appended to the about-sync-log page. It would be good if this would only apply to Sync and state this and not about enabling the Password Manager (i.e. log in to the software security device).
trapster 0 solutions 7 answers

The problem is how do I stop this endless request that pops up every time i open firefox.

 I do not use firefox synch and no nothing about it.  

How about suggestions as to turning if off or making this go away?

The problem is how do I stop this endless request that pops up every time i open firefox. I do not use firefox synch and no nothing about it. How about suggestions as to turning if off or making this go away?