Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why is Hotmail suddenly and intermittently not a trusted site--I can get in and then NOT get in without changing any settings

  • 6 replies
  • 1 has this problem
  • Last reply by cor-el

more options

Since last night, I cannot get into Hotmail with any regularity. Sometimes I get in, and when I check I can see the trusted certificate details. Other times I get the warning that Hotmail is NOT a trusted site and the certificate shows this info also. This can happen all in one session of using the computer. Sometimes I am logged into Hotmail okay, but when I try to send an email, I can't. Other times I CAN send. I am using Firefox but this happens also on Explorer. My date and time are correct. I have run my virus checker; all is okay there. I can access Hotmail on my phone with no problems. I am using Windows 8.1. Hotmail has worked for months on this Toshiba computer and for years on other computers. I trust it but don't even get an option to allow it when i get the "untrusted" notice.

All Replies (6)

more options

Have you tried or something else ?

Check your computer for Microsoft Live Mail program. This should bypass any issues the browsers have.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

more options

I just tried and Microsoft Live Mail. No luck. Then I disabled the only 2 plug-ins I had which were Adobe acrobat and Shockware flash. Then I restarted the computer. I got into Hotmail and could send and receive mail. Then I closed Firefox and reopened it. At this point I could no longer get into Hotmail. That's what i mean when I say it's intermittent. I was able to capture screen shots showing the "no secure certificate" and "certificate is secure" ===all within 15 minutes! Thanks for your help. I am willing to try anything you might think of.

more options

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)
more options

Right now I am able to get into Hotmail, but the next time I can't I will try this and post about what happens. Thanks.

more options

This morning Hotmail is an untrusted site--tried what was suggested but ti didn't help. Thanks.

more options

Open this chrome URI by pasting or typing this URI in the location/address bar to open the "Add Security Exception" window and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field type/paste the URL of the website

  • retrieve the certificate via the "Get certificate" button
  • inspect the certificate via the "View..." button