Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

about:memory

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by christ1

Kaaby357
Kaaby357
more options

I have been having problems with slow boot-up of TB versions 31 (release) and 33 (beta). I was experimenting with the about:_________ commands to try to correct the problem. After typing in about:memory I saw a command box that read something like: fix memory problems. When I clicked on this option TB slowed down even more. I cannot figure out how to reverse this action and now when I click on TB the screen goes foggy and hangs for a couple of seconds before painting the screen. Can anyone help me reverse my mistake? Thanks in advance.

I have been having problems with slow boot-up of TB versions 31 (release) and 33 (beta). I was experimenting with the about:_________ commands to try to correct the problem. After typing in about:memory I saw a command box that read something like: fix memory problems. When I clicked on this option TB slowed down even more. I cannot figure out how to reverse this action and now when I click on TB the screen goes foggy and hangs for a couple of seconds before painting the screen. Can anyone help me reverse my mistake? Thanks in advance.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

fix memory problems

I don't think such a 'command box' exists. You'd need to be more specific about what you did.

What is your anti-virus software?

Kaaby357
Kaaby357 Question owner
more options

Good Morning. Thanks for the response. Sorry for taking so long.

My AV is Bitdefender free. Following are the steps I took:

In Thunderbird 33-Help-Troubleshooting Information-Memory Use-about:memory-GC CC Minimize Memory Usage I clicked on Minimize Memory and that is when the trouble started.

Thanks

christ1
christ1
  • Top 25 Contributor
more options

This sounds like you did something similar like this: http://www.maketecheasier.com/quick-tips/minimize-memory-usage-in-firefox/

By pressing 'Minimize Memory Usage' no configuration settings are changed, so there isn't really something to be fixed.

Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?