X
Tap here to go to the mobile version of the site.

Support Forum

I try to go to Google and get Error code: sec_error_unknown_issuer

Posted

I try to bring up Google and get this message:

This Connection is Untrusted

You have asked Firefox to connect securely to www.google.com, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

www.google.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer)


I'm on a brand new computer. All I've loaded is Kaspersky Internet Security. This problem is *very* frustrating and annoying.

Yes, I tried deleting the cert8 file and restarting Firefox. Same problem.

Help!!!

I try to bring up Google and get this message: This Connection is Untrusted You have asked Firefox to connect securely to www.google.com, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. www.google.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer) -------------------------------- I'm on a brand new computer. All I've loaded is Kaspersky Internet Security. This problem is *very* frustrating and annoying. Yes, I tried deleting the cert8 file and restarting Firefox. Same problem. Help!!!

Additional System Details

Installed Plug-ins

  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Virtual Keyboard
  • Online Banking Extension
  • Content Blocker Extension
  • Nitro PDF plugin for Firefox and Chrome
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0

More Information

Question owner

By the way, the Kaspersky support people suggested I reset Firefox. I did that, and my problem got worse. Now I'm getting the same error message on even more websites. As of now, my Firefox is basically unusable.

By the way, the Kaspersky support people suggested I reset Firefox. I did that, and my problem got worse. Now I'm getting the same error message on even more websites. As of now, my Firefox is basically unusable.
cor-el
  • Top 10 Contributor
  • Moderator
17692 solutions 160067 answers

Are those certificates still issued by Superfish?

Are those certificates still issued by Superfish? *http://malwaretips.com/blogs/?s=superfish

Question owner

No, at least for Google, the certificate says the issuer is Kaspersky again. On some other sites, though, the certificate was still saying Superfish. So I uninstalled Superfish, and now I can get to those sites. Still can't get to Google, though.

No, at least for Google, the certificate says the issuer is Kaspersky again. On some other sites, though, the certificate was still saying Superfish. So I uninstalled Superfish, and now I can get to those sites. Still can't get to Google, though.

Helpful Reply

Is anyone out there???

This issue remains completely unresolved. The Kaspersky people have advised me that Firefox 33 is still in beta and that I should uninstall it and load a previous version instead. I'm beginning to think they are right. What's the deal?

Is anyone out there??? This issue remains completely unresolved. The Kaspersky people have advised me that Firefox 33 is still in beta and that I should uninstall it and load a previous version instead. I'm beginning to think they are right. What's the deal?