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black screen. no usable controls

  • 6 replies
  • 22 have this problem
  • 1 view
  • Last reply by Brianusp

Brianusp
Brianusp

Hi, When I launch FF the window is black. The top of the window where the tools/address bar should be is transparent. I am unable to open in safe mode. I can locate the menu but when I open options, it also opens black. I have uninstalled twice. once via control panel...didn't help. Once manually deleting the Mozilla folders as per the forum suggestion...didn't help. Have rebooted each time. I am running windows 7 64bit. All malware etc scans are fine. Running FF33 Thanks, Brian

Hi, When I launch FF the window is black. The top of the window where the tools/address bar should be is transparent. I am unable to open in safe mode. I can locate the menu but when I open options, it also opens black. I have uninstalled twice. once via control panel...didn't help. Once manually deleting the Mozilla folders as per the forum suggestion...didn't help. Have rebooted each time. I am running windows 7 64bit. All malware etc scans are fine. Running FF33 Thanks, Brian

Chosen solution

can you try the intel driver update from above nevertheless (even you have a nvidia card you might still be on a dual gpu system, with an embedded intel graphics solution that firefox is relying on)

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All Replies (6)

philipp
philipp
  • Moderator

hello brian, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Brianusp
Brianusp Question owner

2 screenshots of the above problem....

Brianusp
Brianusp Question owner

Hi Philip, I have checked my drivers and they are up to date. I have Nvidia. Im still broken : (

Brianusp
Brianusp Question owner

...and I cannot open in safe mode ( see screen shots above)

philipp
philipp
  • Moderator

Chosen Solution

can you try the intel driver update from above nevertheless (even you have a nvidia card you might still be on a dual gpu system, with an embedded intel graphics solution that firefox is relying on)

Brianusp
Brianusp Question owner

Thanks Philip. updating that driver did the job. Thanks very much. Thats why they pay you the big bucks...or should. Thanks again