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Firefox keeps crashing

  • 5 replies
  • 2 have this problem
  • Last reply by FredMcD

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My firefox has started crashing a few months back. At the begining it was crashing once a week. It got worse by time. Now it crashes a few times a day.

I am running Firefox 32.0.3 on Mac OSX 10.9.5.

I have updated both my OS and firefox but it didn't help.

I have also read previous questions.According to some of the answers, I tried to run firefox in safe mode. But it still crashes.

Any ideas whatI could do?

All Replies (5)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)


Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Thank you for your quick response.

Here are the top 5 crash reports. There are also other crashes among those above but I obviously didn't submit their reports to mozilla so I deleted them from the list.

bp-79f41473-5524-4622-99f4-59deb2140927 2014-09-27 9:57 bp-374207d4-6c0b-4114-b8bf-452992140907 2014-09-07 13:47 bp-4ca7ec8a-b126-42c7-9dc8-10e9d2140904 2014-09-04 9:38 bp-b029347e-80d2-452a-88ef-7e8072140902 2014-09-02 12:52 bp-99d5c7d6-c03d-4a6e-8a1b-664692140812 2014-08-12 3:13

I love firefox and I prefer to keep using it to opera or chrome.


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I have the exact same issues with FireFox and I am running 34.0.5, Firefox has been crashing consistently since maybe 6 months ago or so.

I have a MacBook Pro 16 GB RAM, 2.6GHZ Intel i7 running Maverick (10.9.5).

I updated FF to all the latest versions and it would simply crash whenever, I could be on a website and it starts to hang and then either pick back up or crash. I started using FireFox sparingly and went back to Chrome and Safari as primaries. Now I only use it for Firebug because I can't use FF as primary because of the crashes.

Here are my latest reports

bp-50933efd-15e2-4ff3-8fdd-8dc582141229 12/29/14 5:01 PM bp-dbe7f69f-02b6-4e39-9908-24b2d2141228 12/28/14 3:31 PM bp-1867e466-2c3b-441f-9d95-d06792141217 12/16/14 11:54 PM bp-728bb772-9a6e-4c38-88b6-1d2b12141117 11/16/14 10:52 PM bp-cdbdcc57-3c77-4201-b015-cd4792141113 11/13/14 4:52 PM

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Your crash report flagged these programs;

libdispatch.dylib =  ? Word for Mac

HIToolbox =  ? Word for Mac

CoreFoundation =  ? Word for Mac

libsystem_kernel.dylib =  ? Word for Mac complete removal of Office 2008

libobjc.A.dylib =  ? Word for Mac


libsystem_pthread.dylib =  ? Word for Mac

All I can tell you is the powers that be are working on this. A LOT of Macs have been getting these lately.

Modified by FredMcD

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Product Firefox Version 34.0.5

OS Mac OS X OS Version 10.9.5 13F34

Your crash reports look the same, but with this also;

lpxpcom.dll = LastPass

Modified by FredMcD