Internet connection works but Firefox does not load pages
Internet connection works on Win7 desktop (Windows updates, Google Earth works etc) but Firefox & IE do not load web pages. Laptop (Vista) that uses same router runs Firefox just fine.
Have run various AV software like Malwarebytes etc with no problems found. Did re-install of Win 7 Tried these solutions https://www.youtube.com/watch?v=JK7oYj2YPNQ http://en.kioskea.net/forum/affich-19117-internet-connected-but-can-t-browse and other similar. Am sending from laptop as WIn7 PC does not allow me to connect and use Troubleshooting software
Thanks for reply but I found the solution. Many forum answers suggest changing Network settings but that doesn't work either. The combination that did solve the problem was to run "SuperAntiSpyware" which found virus, that Norton did not block. AND to uninstall and reinstall my copy of Norton 360.Read this answer in context 0
Additional System Details
- Shockwave Flash 15.0 r0
- Adobe PDF Plug-In For Firefox and Netscape 10.1.12
- VLC media player Web Plugin 2.1.3
- Citrix Online App Detector Plugin
- Google Update
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- Version 18.104.22.16803
- Picasa plugin
- Adobe Shockwave for Director Netscape plug-in, version 22.214.171.124
- RealPlayer(tm) LiveConnect-Enabled Plug-In
- RealPlayer Download Plugin
- RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
- RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
- RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
- RealDownloader Plugin
- Adobe Shockwave for Director Netscape plug-in, version 126.96.36.199
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- User Agent: Mozilla/5.0 (Windows NT 6.0; rv:32.0) Gecko/20100101 Firefox/32.0
There are two things to check
Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Type about:preferences<Enter> in the address bar.
Select Advanced > Network. Look for Configure How Firefox Connects and press the Settings button. Check the settings.
Thanks for reply but I found the solution. Many forum answers suggest changing Network settings but that doesn't work either. The combination that did solve the problem was to run "SuperAntiSpyware" which found virus, that Norton did not block. AND to uninstall and reinstall my copy of Norton 360.
Most anti-virus can't detect mal-ware. Use these once in a while
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
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