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I highlight emails I need to follow up on. Recently these highlights have all just dissappeared. This has happened a few times. How do I prevent this?

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  • Last reply by Matt

KellyO
KellyO
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after reading an email, or not I keep highlighted or mark as unread so I know I need to follow up on. 3 times in the last year, twice on my computer, and once on my phone. These highlighted emails lose their highlight status. They are still in the system as a read email,, but now I have to spend hours trying to find them as they are mixed up with the 100's of emails I get. 

  Do you know why this happens? 
  Is there a way to prevent it from happening?
after reading an email, or not I keep highlighted or mark as unread so I know I need to follow up on. 3 times in the last year, twice on my computer, and once on my phone. These highlighted emails lose their highlight status. They are still in the system as a read email,, but now I have to spend hours trying to find them as they are mixed up with the 100's of emails I get. Do you know why this happens? Is there a way to prevent it from happening?

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Matt
Matt
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Read status is synchronized in IMAP mail accounts between all devices. What triggers a change of read status is really hard to guess. It might be turning on a laptop that has been in the cupboard for 6 months. Might I suggest you try tagging your mail instead. Try pressing the 1 on the keyboard to mark it a important and change it's color to red. The other 8 numeric keys also have an attached label and a different colour

Note tags are not universally supported by mail servers. Change one and wait a while to see if the server sets it back to black on the next synchronization (about 15-20 minutes usually)