Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't add a second email account. I get a message next to the password field 'Username or password invalid'. I can login to gmail web ok, imap is enabled.

  • 2 replies
  • 11 have this problem
  • 11 views
  • Last reply by dwh1

more options

I have setup TB using a gmail account and is working fine. When I try to add another gmail account I get an error 'Username or password invalid'. I can login to this second gmail account through the web at gmail and the account has imap enabled.

ps - i've been using these accounts for years through the web

Thanks

I have setup TB using a gmail account and is working fine. When I try to add another gmail account I get an error 'Username or password invalid'. I can login to this second gmail account through the web at gmail and the account has imap enabled. ps - i've been using these accounts for years through the web Thanks

Chosen solution

I also tried deleting TB altogether and reinstalled trying the problem gmail account and it still didn't work.

While checking on the 2-factor authentication, which I don't use, i noticed something. The working gmail account allowed 'access for less secure apps' and my problem account didn't. I enabled that and was able to add it to TB. All works now!

Not sure if the less secure apps is a good thing, but its working.

Thanks Christ1

Read this answer in context 👍 0

All Replies (2)

more options

Do you have 2-factor authentication enabled for the account?

more options

Chosen Solution

I also tried deleting TB altogether and reinstalled trying the problem gmail account and it still didn't work.

While checking on the 2-factor authentication, which I don't use, i noticed something. The working gmail account allowed 'access for less secure apps' and my problem account didn't. I enabled that and was able to add it to TB. All works now!

Not sure if the less secure apps is a good thing, but its working.

Thanks Christ1