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How to fix Firefox 31.0-1 crashing on the Audio-Api - for example on quizlet.

  • 7 replies
  • 5 have this problem
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  • Last reply by FredMcD

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Dear Firefox-Team,

since yesterday (after updates) Firefox crashes when it tries to play sound. I guess because of the Audio-Api? It crashes on Google-Mail and Quizlet.

For quizlet i found a site where they describe how their sound works: http://quizlet.com/help/how-does-audio-work-on-quizlet

When i open the audio-testfile firefox crashes instantly without an errormessage. Here you get the example soundfile: http://a.s.quizlet.com/en.mp3?v=5&b=SWYgeW91IGNhbiBoZWFyIHRoaXMsIGF1ZGlvIGlzIG5vdCBiZWluZyBibG9ja2VkLg&s=LAhrMA-0

Can i do anything on this? Its really hard for me to understand why it crashes.

Dear Firefox-Team, since yesterday (after updates) Firefox crashes when it tries to play sound. I guess because of the Audio-Api? It crashes on Google-Mail and Quizlet. For quizlet i found a site where they describe how their sound works: http://quizlet.com/help/how-does-audio-work-on-quizlet When i open the audio-testfile firefox crashes instantly without an errormessage. Here you get the example soundfile: http://a.s.quizlet.com/en.mp3?v=5&b=SWYgeW91IGNhbiBoZWFyIHRoaXMsIGF1ZGlvIGlzIG5vdCBiZWluZyBibG9ja2VkLg&s=LAhrMA-0 Can i do anything on this? Its really hard for me to understand why it crashes.

Chosen solution

hey again, unfortunately i cannot reproduce the issue on a windows pc and the console log isn't very descriptive (at least for my level of knowledge).

if you can reproduce the same crashes while you're using firefox in safe mode, i'd recommend filing a bug at bugzilla.mozilla.org for this regression, so that developers will have a closer look at it.

Read this answer in context 👍 1

All Replies (7)

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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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Hi Philipp,

thank you for your respond. "about:crashes" doesnt work. This is maybe useful information :)

My profile is: Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101 Firefox/31.0 and the error i get is this (on my console):

[6062] ###!!! ABORT: Aborting on channel error.: file /build/firefox/src/mozilla-release/ipc/glue/MessageChannel.cpp, line 1531 [6062] ###!!! ABORT: Aborting on channel error.: file /build/firefox/src/mozilla-release/ipc/glue/MessageChannel.cpp, line 1531 [1] 6001 segmentation fault firefox

Thanks a lot.

kind regards adrian

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Chosen Solution

hey again, unfortunately i cannot reproduce the issue on a windows pc and the console log isn't very descriptive (at least for my level of knowledge).

if you can reproduce the same crashes while you're using firefox in safe mode, i'd recommend filing a bug at bugzilla.mozilla.org for this regression, so that developers will have a closer look at it.

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Hey Philipp,

thank you for your help. Bugzilla is a good hint. I found a bug and give them more details:

https://bugzilla.mozilla.org/show_bug.cgi?id=1047160

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Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

Windows/Mac: Go to Help > Restart with add-ons disabled Linux: Run Firefox -safe-mode in the Terminal/Konsole

Then try to get the crash reports.

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Hi FredMcD,


it failed again. In safemode it crashes like before.

[1] 3153 segmentation fault firefox -safe-mode [3220] ###!!! ABORT: Aborting on channel error.: file /build/firefox/src/mozilla-release/ipc/glue/MessageChannel.cpp, line 1531 [3220] ###!!! ABORT: Aborting on channel error.: file /build/firefox/src/mozilla-release/ipc/glue/MessageChannel.cpp, line 1531

... sorry :/

Would be nice if it would be an addon. The really big problem on this is that it crashes on gmail what i use every time when i load firefox. now im using chrome and thats not what i would prefer...


best regards adrian

Modified by addisaden

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Using another browser when you are having problems is okay.

Lets try this; Start the Computer in safe mode. Then Firefox. If you get FF running, get the crash reports and post them here. Cruise safe web sites for a while. After, reboot.


Starting The Computer In Safe Mode;

If running, turn your computer off. Remove any disks and thumb drives that are in your hard drives or ports. Now start your computer but also;

Windows; Press the <F8> key repeatedly. Mac: Hold down the Shift key. Linux; Using the command line, Linux/Unix computers can be booted into various run levels that determine which resources are loaded. For example, "runlevel 1" is typically the equivalent to Windows and Mac safe modes.

When the Boot menu is displayed, release the key you were pressing. You must now choose what mode to use. The most used are;

  • Safe Mode; The computer runs with only a minimum set of programs.
  • Safe Mode With Networking; Same as above, but with internet access.

Modified by FredMcD