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Thunderbird 31 crashing on launch on OS X 10.9.4 after upgrade from Thunderbird 24?

Thunderbird Installation and updates
Wayne Mery replied
pwjone1
pwjone1

I installed the upgrade, from Thunderbird 24.6.0 to 31, and it would crash on the initial launch, so I tried it in safe mode, and with all the add-ins, tried clean install from the download site, all crash. OS X 10.9.4 (Mac). Anyone seeing this? Suggestions?

I installed the upgrade, from Thunderbird 24.6.0 to 31, and it would crash on the initial launch, so I tried it in safe mode, and with all the add-ins, tried clean install from the download site, all crash. OS X 10.9.4 (Mac). Anyone seeing this? Suggestions?

All Replies (2)

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator

Please post your crash ID. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator

we can't do anything without your crash id