Firefox crashes

Can you give me your crash reports?

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

You can try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Try to set the Flash plug to click-to-play by setting the permissions for Flash to "Ask To Activate" in "Firefox/Tools > Add-ons > Plugins". That way you can activate the Flash plugin when you need it via the Lego block icon on the location bar.

That didn't work, it crashed right after i started it back up.

bp-081e4793-2dac-484c-ab6e-8a3b92140729 bp-bfade3e9-0a28-44de-9344-a4fd42140729 bp-4a7d8635-7c9c-4cdb-b2e5-c045a2140729 bp-c8dc0ae5-329a-424c-9d95-437062140729 bp-8084c22f-3b05-4c62-ae60-aed5c2140729

That is a problem with the dtwxsvc.dll file that is part of Desktop Temperature monitoring software.

It is installed as a Winsock Layered Service Provider (LSP) and shows in the crash reports under the Winsock LSP section. bp-081e4793-2dac-484c-ab6e-8a3b92140729

NETCAPTLSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :  
 NETCAPTLSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Users\gorogeth\AppData\Local\DesktopTemperature\DTWxSvc.dll 
 NETCAPTLSP over [MSAFD Tcpip [RAW/IP]] : 2 : 3 :  
 NETCAPTLSP over [RSVP TCP Service Provider] : 2 : 1 : C:\Users\gorogeth\AppData\Local\DesktopTemperature\DTWxSvc.dll 

You will have to uninstall this software. Do not delete this file or you likely break your interner connection.

You may have to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) it you can't do this in normal mode.

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender:
  http://windows.microsoft.com/en-us/windows/using-defender
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked