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Error Message: "Firefox has stopped working"

Posted

I recently updated Firefox from v29.0.1 to v30.0. Each time I exit the program, the following dialogue box is displayed after the Firefox window has closed:


Firefox has stopped working

A problem caused the program to stop working correctly. Please close the program.

[ Close the program ]


When I reinstalled v29.0.1 the problem stopped.

Until v30.0 all Firefox updates have worked with little or no problems.

Anyone else having this issue?

If it'd be helpful here's my System Summary: • OS: Windows 8.1 64-bit • CPU: AMD A4/A6 • RAM: 4.00GB Single-Channel DDR3 • MOTHERBOARD: Hewlett-Packard 2128 (Socket FT1 • GRAPHICS: Generic PnP Monitor (1366x768@60Hz); 512MB ATI AMD Radeon HD 8280 (HP) • STORAGE: 465GB TOSHIBA MQ01ABF050 SATA Disk Device (SATA) • OPTICAL DRIVES: hp DVD-RAM UJ8D1 SATA CdRom • AUDIO: Realtek High Definition Audio

I recently updated Firefox from v29.0.1 to v30.0. Each time I exit the program, the following dialogue box is displayed after the Firefox window has closed: ----- Firefox has stopped working A problem caused the program to stop working correctly. Please close the program. [ Close the program ] ----- When I reinstalled v29.0.1 the problem stopped. Until v30.0 all Firefox updates have worked with little or no problems. Anyone else having this issue? If it'd be helpful here's my System Summary: • OS: Windows 8.1 64-bit • CPU: AMD A4/A6 • RAM: 4.00GB Single-Channel DDR3 • MOTHERBOARD: Hewlett-Packard 2128 (Socket FT1 • GRAPHICS: Generic PnP Monitor (1366x768@60Hz); 512MB ATI AMD Radeon HD 8280 (HP) • STORAGE: 465GB TOSHIBA MQ01ABF050 SATA Disk Device (SATA) • OPTICAL DRIVES: hp DVD-RAM UJ8D1 SATA CdRom • AUDIO: Realtek High Definition Audio

Chosen solution

Please update back to Firefox 30, and then do the following:

It's important you do all 5 things. After doing that, restart your PC a final time and let us know if it works.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • 5.1.30214.0

Application

  • Firefox 29.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
  • Support URL: https://support.mozilla.org/1/firefox/29.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • CleanPrint 4.8.3 (cleanprint@formatdynamics.com)
  • Copy As Plain Text 1.0.9 ({1a5dabbd-0e74-41da-b532-a364bb552cab})
  • Dictionary Extension 3.0.12.1 (jid0-raWjElI57dRa4jx9CCiYm5qZUQU@jetpack)
  • FlashGot 1.5.6 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34})
  • LastPass 3.1.1 (support@lastpass.com)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • NewScrollbars (aka NoiaScrollbars) 1.2.1 (NoiaScrollbars@ArisT2_Noia4dev)
  • NoScript 2.6.8.31 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • NoSquint 2.1.9 (nosquint@urandom.ca)
  • Print pages to PDF 0.1.9.3 (printPages2Pdf@reinhold.ripper)
  • Restartless Restart 9 (restartless.restart@erikvold.com)
  • Search by Image for Google 1.2.0 ({ab4b5718-3998-4a2c-91ae-18a7c2db513e})
  • Tab Mix Plus 0.4.1.4 ({dc572301-7619-498c-a57d-39143191b318})
  • Theme Font & Size Changer 8.4 ({f69e22c7-bc50-414a-9269-0f5c344cd94c})
  • TinyURL Generator 2.6.1 (tinyurl.addon@fast-chat.co.uk)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Webmail Ad Blocker 4.25 (gmailnoads@mywebber.com)
  • Xmarks 4.2.1 (foxmarks@kei.com)
  • HP Detect 2.0.4.6 ({ab91efd4-6975-4081-8552-1b3922ed79e2}) (Inactive)
  • Webroot Filtering Extension 1.0.0.32 (webrootsecure@webroot.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 8280
  • adapterDescription2:
  • adapterDeviceID: 0x9836
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300 ]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 4-23-2014
  • driverDate2:
  • driverVersion: 13.251.9001.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 8280 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.resume_from_crash: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
  • browser.startup.homepage: http://www.yahoo.com/
  • browser.startup.homepage_override.buildID: 20140506152807
  • browser.startup.homepage_override.mstone: 29.0.1
  • browser.tabs.closeWindowWithLastTab: False
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • browser.zoom.siteSpecific: False
  • dom.max_chrome_script_run_time: 40
  • dom.max_script_run_time: 40
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 29.0.1
  • font.internaluseonly.changed: True
  • font.minimum-size.x-western: 11
  • font.size.fixed.x-western: 12
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL:
  • mousewheel.withcontrolkey.action: 3
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1404668170
  • places.history.expiration.transient_current_max_pages: 92964
  • plugin.disable_full_page_plugin_for_types:
  • plugin.importedState: True
  • plugin.state.np32dsw: 0
  • plugin.state.np_wtapp: 0
  • plugin.state.npaclmplugin: 0
  • plugin.state.npfoxitreaderplugin: 0
  • plugin.state.npidfplugin: 0
  • plugin.state.nppdf: 0
  • plugin.state.nppitplugin: 0
  • plugin.state.npproductdetectplugin: 2
  • plugin.state.npsitesafety: 0
  • plugin.state.npvlc: 0
  • plugin.state.npwacomtabletplugin: 0
  • plugin.state.npwlpg: 0
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1403023235

Misc

  • User JS: No
  • Accessibility: Yes
Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 solutions 10734 answers

Chosen Solution

Please update back to Firefox 30, and then do the following:

It's important you do all 5 things. After doing that, restart your PC a final time and let us know if it works.

Please update back to Firefox 30, and then do the following: * Update Windows * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] * [[Reset Firefox – easily fix most problems]] * [[Troubleshoot Firefox issues caused by malware]] * Update your plugins, http://www.mozilla.org/plugincheck/ It's important you do all 5 things. After doing that, restart your PC a final time and let us know if it works.

Question owner

Tyler Downer:

Thanks for your quick response.

However, I found the problem late yesterday evening. It is with my anti-virus/malware program, "Webroot SecureAnywhere."

In the "Identity Protection" section—under the "Application Protection" tab—the setting for firefox.exe (in c:\program files (x86)\mozilla firefox\updated) was PROTECT. Changing the setting to ALLOW solved the issue with exiting Firefox.

Apparently with Firefox v30.0, Webroot sees this as a totally new file and places the setting at PROTECT. This is the only explanation I can come up with since previous Firefox updates never exhibited this issue.

Other than the update to Firefox 30.0, no changes were made to my Firefox profile or PC's system.

Tyler Downer: Thanks for your quick response. However, I found the problem late yesterday evening. It is with my anti-virus/malware program, "Webroot SecureAnywhere." In the "Identity Protection" section—under the "Application Protection" tab—the setting for firefox.exe (in c:\program files (x86)\mozilla firefox\updated) was PROTECT. Changing the setting to ALLOW solved the issue with exiting Firefox. Apparently with Firefox v30.0, Webroot sees this as a totally new file and places the setting at PROTECT. This is the only explanation I can come up with since previous Firefox updates never exhibited this issue. Other than the update to Firefox 30.0, no changes were made to my Firefox profile or PC's system.