Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

TB v. 24.0: Changed ISP's; ~ new email in Server Settings & Outgoing Server & all Address Books and Contacts; TB still showing old email ID for Fwd & Rply

more options

TB v. 24.0, Win 7 Pro. Changed ISP's. I use Outlook 2007; wife uses TB, same box. Changed TB username & e-mail address in Server Settings & Outgoing Server & set as Default. Changed e-mail address in all address books and Contact lists. Now TB still showing old e-mail address in <From> when Reply or Forward. This is confusing recipients, who have been sending their replies off to a now-nonexistent account. Checked Windows Contacts - empty. Checked my Outlook 2007 - all Contacts changed appropriately. How do I kill that old e-mail address in TB when it isn't even listed any more - except when we try to Reply or Forward?

TB v. 24.0, Win 7 Pro. Changed ISP's. I use Outlook 2007; wife uses TB, same box. Changed TB username & e-mail address in Server Settings & Outgoing Server & set as Default. Changed e-mail address in all address books and Contact lists. Now TB still showing old e-mail address in <From> when Reply or Forward. This is confusing recipients, who have been sending their replies off to a now-nonexistent account. Checked Windows Contacts - empty. Checked my Outlook 2007 - all Contacts changed appropriately. How do I kill that old e-mail address in TB when it isn't even listed any more - except when we try to Reply or Forward?

Chosen solution

Thanks! I didn't remember the old data (ports, password, etc.) to recreate my wife's old account from several months ago and with a different ISP - I'd written it all down but it was lost in a house fire - but you did put me on the right track. I created a new (sub?) account via File > New > Existing Mail Account with the new info, verified it was working, and then deleted the new sub-account. Now the old one works properly. Duh. This one goes into the "weird fixes" file!

Read this answer in context 👍 0

All Replies (2)

more options

When you got the new email address and changed ISP's, you needed to create a new mail account for that new existing email address.

When a mail account is created there are many preferences setup to be able to manage and run that mail account. Trying to track down and modify all of those within the either the config editor or prefs.js is not only time consuming, but you could easily cause further problems if any error is made.

So I suggest you fix the original account by reentering all the old data. Then create a new mail account for the new exisitng mail address.

  • File > New> Existing mail account.

or

  • 3bar menu icon > New Message > Existing Mail account.

when you have both mail accounts in your left folder pane, you can choose to move any wanted emails from the older mail account into suitable folders in Local Folders. This will save a copy of emails.

Then you can delete the old account, leaving saved emails in Local Folders and only one new mail account.

To remove mail account:

  • Tools > Account sEttings
  • select old mail account
  • click on 'Account Actions'
  • select 'Remove Account'
  • click on OK
more options

Chosen Solution

Thanks! I didn't remember the old data (ports, password, etc.) to recreate my wife's old account from several months ago and with a different ISP - I'd written it all down but it was lost in a house fire - but you did put me on the right track. I created a new (sub?) account via File > New > Existing Mail Account with the new info, verified it was working, and then deleted the new sub-account. Now the old one works properly. Duh. This one goes into the "weird fixes" file!