Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After the last update, Thunderbird can not get mail from RCN POP3?

  • 2 replies
  • 1 has this problem
  • Last reply by htfrench

more options

On a WINDOWS 7 PC (Dell Inspiron 15) Thunderbird was automatically updated June 12. After the update it can not get my email from my service provider (RCN). It seems to connect with but then it hangs, and no email comes.

Your troubleshooting information is:

 Application Basics
   Name: Thunderbird
   Version: 24.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20140610001341
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory
 Mail and News Accounts
     INCOMING: account1, , (pop3), plain, passwordCleartext
     OUTGOING:, plain, passwordCleartext, true
     OUTGOING:, plain, passwordCleartext, false
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 24.6.0
     font.internaluseonly.changed: false Consolas Consolas Consolas Consolas Consolas Consolas Consolas Calibri Calibri Calibri Calibri Calibri Calibri Calibri Cambria Cambria Cambria Cambria Cambria Cambria Cambria
     font.size.fixed.el: 14 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true d543b3cb-33b5-4a9c-b3c2-663f71c6c97
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1402326252
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     Adapter Description: Intel(R) HD Graphics Family
     Vendor ID: 0x8086
     Device ID: 0x0126
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
     Driver Version:
     Driver Date: 4-10-2011
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.16571)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none
 Incremental GC: 1
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS Util
     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     3.15.4 Basic ECC

Chosen solution

Make sure Thunderbird isn't blocked by a personal firewall.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Make sure Thunderbird isn't blocked by a personal firewall.

more options

Thanks. The problem went away after two days. If Thunderbird was not automatically updated, the problem must have been RCN.