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TB failed on W7, W gave me a fault name: MSVCR100.dll

  • 3 replies
  • 5 have this problem
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  • Last reply by Matt

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I installed TB on my Win7 machine, (lenovo, if it makles a difference) connected it to my e-mail account. It worked. Later I lost it because I did not make copies to desktop etc. So I did that. Came back later, and the Thunderbird will not come up. Windows gave me a fault module name:MSVCR100.dll Great! A module!

Here's what Windows is telling me: Problem Event Name: BEX

 Application Name:	thunderbird.exe
 Application Version:	24.5.0.5227
 Application Timestamp:	53594b94
 Fault Module Name:	MSVCR100.dll
 Fault Module Version:	10.0.30319.1
 Fault Module Timestamp:	4ba1dbbe
 Exception Offset:	0008ae6e
 Exception Code:	c0000417
 Exception Data:	00000000
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	16fa
 Additional Information 2:	16fa44319cae95c5abf61c03f51f728e
 Additional Information 3:	db44
 Additional Information 4:	db44343e8832c975b3be48558d55af52

I hope somebody has seen this before. FWIW Firefox does seem to work properly.

I installed TB on my Win7 machine, (lenovo, if it makles a difference) connected it to my e-mail account. It worked. Later I lost it because I did not make copies to desktop etc. So I did that. Came back later, and the Thunderbird will not come up. Windows gave me a fault module name:MSVCR100.dll Great! A module! Here's what Windows is telling me: Problem Event Name: BEX Application Name: thunderbird.exe Application Version: 24.5.0.5227 Application Timestamp: 53594b94 Fault Module Name: MSVCR100.dll Fault Module Version: 10.0.30319.1 Fault Module Timestamp: 4ba1dbbe Exception Offset: 0008ae6e Exception Code: c0000417 Exception Data: 00000000 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 16fa Additional Information 2: 16fa44319cae95c5abf61c03f51f728e Additional Information 3: db44 Additional Information 4: db44343e8832c975b3be48558d55af52 I hope somebody has seen this before. FWIW Firefox does seem to work properly.

All Replies (3)

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The "module" is the Microsoft visual C++ runtime. Something else you have installed has stomped it or it has just been corrupted is my guess. Just download a fresh copy and install it and it will hopefully repair the issue.

Note that the Microsoft crash data is not useful here, but the Mozilla crash reporter information is, if you allowed it to be sent. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter

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Thanks. I presume I can get a fresh copy from MS. Is that right? Just go to MS.com and get it? When I download it will get to the right place without my intervention? Regrettably, I am not fully functional as a sys admin. I am going to the URL you posted, right now. Thanks again.

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Nope just reinstall Thunderbird.... it has a copy in the installer. Note that reinstalling over an existing copy works as a repair and does not affect your data or settings. They are stored in a different location.

Otherwise you need the visual C++ Deployment toolkit from MS and that is probably a larger download than Thunderbird and will install stuff you have no use for at all.